How do I make changes to my personal information or CELA services?
Please contact us to update your personal or contact information, or to make changes to your services.
Where can I learn more about managing my account?
On the My Account help page, you can find information on all of the tasks you can do in My Account, such as changing your password, accessing your available downloads, viewing and cancelling holds, subscribing to magazines, reviewing history, and uploading a Proof of Disability for Bookshare access.
I can't use the website. How can I get books from CELA?
You can sign up for automatic selection, which is a way to ensure you regularly receive new books that match your interests, no matter whether you have the ability to select your own. Please contact us to set up the service. For more information on automatic selection, see the Automatic Selection page.
How do I know if I qualify for CELA?
CELA service is available to people who have difficulty reading ordinary print due to a disability. The definition of a print disability comes from the Copyright Act and includes three types of disability:
- Visual disability, including blindness, low vision or difficulty moving or focusing the eyes.
- Physical disability that makes it difficult to hold a book or turn pages.
- A disability relating to comprehension, including dyslexia or other differences in the way the brain works that makes it difficult to read print.
Many different conditions can cause a print disability. If printed text is difficult or impossible for you to read, but changing the format makes the text accessible to you, you are eligible for CELA service.
Conditions or situations that are not on their own considered a print disability include an intellectual disability, learning English or French as a second language, and disabilities that do not affect reading. However, people in these situations may have a disability that does qualify them to use CELA.
For more information on eligibility, please see What is a print disability? You may also contact us for help understanding eligibility.
My grandmother has dementia. Is she eligible for CELA?
If your grandmother is able to better understand the text if the format is changed to audio, then she is eligible for CELA. (In her case, it might mean it allows her to remember more of the story.) This falls under a disability related to comprehension. For more information on eligibility, please see What is a print disability?