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Toister breaks new ground, not by offering another set of tired tactics, but by getting at the root of why…
employees aren't delivering the service they should. With this knowledge - and Toister's corrective actions - businesses can reap immediate rewards. 2013.Sell yourself first: the most critical element in every sales effort (Your coach in a box)
By Thomas A Freese. 2010
Shoptimism: why the American consumer will keep on buying no matter what
By Lee Eisenberg. 2009
Shoshanna's story: a mother, a daughter and the shadows of history
By Elaine Kalman Naves. 2003
At the end of the Second World War, a survivor of Auschwitz, her husband and most of her family dead,…
makes her way home to Hungary. After giving birth to another man's child, her husband returns home, forcing her to make a choice that will cloud her life, and her daughter's, forever. The author is the daughter who grew up with the consequences of that decision, and who was raised on family stories that were both a burden and a gift. Their inescapable message of lost love and lost lives create a resentful divide between mother and daughter, until they finally lead to acceptance and reconciliation. Some descriptions of sex, and descriptions of violence. 2003.Shine: using brain science to get the best from your people (Your coach in a box)
By Edward M Hallowell. 2011
Hallowell outlines a five-step process any manager can use to get the best out of his or her employees. By…
utilizing principles discovered through intense brain research, managers will be able to assign jobs to the right people, strengthen team bonds, cultivate imaginations, relieve and overcome stress, and stimulate loyalty and a desire to excel through rewards. This is an indispensable volume for leaders in any professional field. 2011.Shifting time: social policy and the future of work
By Armine Yalnizyan, Ran Ide, Arthur J Cordell. 1994
This text presents two essays: "Securing society: creating Canadian social policy;" and, "The new tools: implications for the future of…
work." The essays discuss the decline of work and its meaning, while considering the new realities of work. The job search is obstructed by "technological progress", a situation which results in loss of tax revenue, fewer people in standard employment, and sociological and moral consequences. The proposed solutions for these problems include suggestions ranging from an equitable distribution of wealth to a national strategy for child care. c1994.Self-serve: how Petrocan pumped Canadians dry
By Peter Foster. 1992
Petro-Canada was meant to increase Canada's energy securities, but this Crown corporation turned into a financial disaster with a reputation…
for extravagance. Foster fingers chairman Bill Hopper as the man responsible for the company's debt of $14 billion although it is only worth $2 billion. 1992.Seasons at Eagle Pond
By Donald Hall. 1987
Shadows of the buffalo: a family odyssey among the Indians
By Adolf Hungry Wolf, Beverly Hungry Wolf. 1983
The true story of a man and his Indian wife who are determined to cross cultural barriers and return to…
the old ways of the Blackfoot Indian tribe. Presents vivid portraits of elder Indians, traditional ceremonies, and life among people who are holding on to their past. 1983.Seraffyn's Mediterranean adventure
By Lin Pardey, Larry Pardey. 1981
Account of the authors' journey along the south coast of Spain and Malta, crossing over to Tunisia, then moving on…
to Italy and Yugoslavia. Intersperses tales of unwitting smuggling, military arrests, a collision and a hurricane. 1981.Secret ingredients: the brave new world of industrial farming
By Stuart Laidlaw. 2003
A vivid portrait of what modern industrial farming is, what it is doing to the environment, to farmers, to the…
plants and livestock we eat, and to us as consumers and as citizens. The author takes us from the dairy farms of Pennsylvania to Canada's prairie wheatfields, from the tomato greenhouses of southern Ontario to the potato fields of P.E.I. All along the way, he shows us food's secret ingredient - its hidden costs. 2003.Seldom
By Dawn Rae Downton. 2002
Sidney Wiseman, a prosperous skipper, and Ethel Wellon, a former teacher, were married on the Newfoundland outport of Seldom in…
1922 and had six children; Marion was their third. When Sidney was home from the sea, he would lie on the daybed, waiting for a chance to strike out at the family, and no one in the community seemed to know. 2002.Selected to live
By Johanna-Ruth Dobschiner. 1971
Johanna-Ruth Dobschiner tells of a Jewish childhood ravaged by Nazis, and of her own shocked witness to the total destruction…
of her family - even as she miraculously escaped the same fate. The story of a girl who was picked out from thousands of condemned people and selected to live. 1971.Sea to shining sea: people, travels, places
By Berton Roueché. 1985
The author presents 18 essays about his travels in the United States and Europe. The reader visits wheat-country Kansas, a…
isolated small-town New Mexican doctor, the last surviving Shakers of Mt. Lebanon, New York, as well as Switzerland, Italy, Belgium and France. Some strong language. 1985.SEND: the essential guide to email for office and home
By David Shipley, Will Schwalbe. 2007
When should you email, and when should you call, fax, or just show up? What is the crucial - and…
most often overlooked - line in an email? What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell? This guide shows how to write the perfect email, and also points out the numerous times when email can be the worst option and might land you in hot water (or even jail!). 2007.Saving capitalism: for the many, not the few
By Robert B Reich. 2015
Reich outlines how the American economic system is failing, with increasing income inequality and a shrinking middle class, and reveals…
how a market designed for broad prosperity can reverse the trend toward diminished opportunity. Bestseller. 2015.Réussir: programmer son succès
By Charles Albert Poissant. 2007
Sacrés français!: un Américain nous regarde
By Theodore Stanger. 2003
Les Américains, leur hyper-puissance, leur arrogance, leur McDo... Les Français ne se privent pas de dire tout haut et fort…
ce qu'ils pensent d'eux. Mais les Américains, eux, qu'en pensent-ils? C'est à cette question que se propose de répondre Ted Stanger, un journaliste américain qui vit à Paris depuis dix ans et ne cesse d'être étonné par leurs moeurs, qu'il trouve toujours aussi exotiques. En une quinzaine de chapitres, il se penche sur leurs habitudes, modes de vie et de pensée : des 35 heures à la cuisine, du french lover à la contestation comme esthétique de vie, de la bureaucratie aux dîners en ville... 2003.Réinventer le Québec: [douze chantiers à entreprendre]
By Marcel Boyer, Nathalie Elgrably. 2014
" Un plaidoyer pour la liberté économique qui remet en question les vaches sacrées du modèle québécois, déboulonne plusieurs mythes…
et propose des réformes pour bâtir un Québec social-démocrate efficace et prospère. " -- 4e de couv.Rosina, the midwife
By Jessica Kluthe, Linda Goyette. 2013
Between 1870 and 1970, millions of Italians left their homeland and traveled to places like Canada, Australia and the United…
States, in search of work. Against this historic backdrop comes the story of Rosina Russo. She was the only member of the Russo family to remain in Italy after the mass migration of the 1950s. Rosina had to say farewell, one by one, to the persons she loved the most. c2013.