Talking to 'Crazy': How to Deal with the Irrational and Impossible People in Your Life
Business and economics, Psychology, Self help
Synthetic audio, Automated braille
Summary
Goulston s ideas are a bit counter-intuitive but they really do shift the dynamic and help people diffuse and disarm the irrational person leading to more positive outcomes -- Online MBA Because some people… are beyond difficult Let s face it we all know people who are irrational No matter how hard you try to reason with them it never works So what s the solution How do you talk to someone who s out of control What can you do with a boss who bullies a spouse who yells or a friend who frequently bursts into tears In his book Just Listen Mark Goulston shared his bestselling formula for getting through to the resistant people in your life Now in his breakthrough new book Talking to Crazy he brings his communication magic to the most difficult group of all the downright irrational As a psychiatrist Goulston has seen his share of crazy and he knows from experience that you can t simply argue it away The key to handling irrational people is to learn to lean into the crazy to empathize with it That radically changes the dynamic and transforms you from a threat into an ally Talking to Crazy explains this counterintuitive Sanity Cycle and reveals Why people act the way they do How instinctive responses can exacerbate the situation and what to do instead When to confront a problem and when to walk away How to use a range of proven techniques including Time Travel the Fish-bowl and the Belly Roll And much more You can t reason with unreasonable people but you can reach them This powerful and practical book shows you how