Service failure: the real reasons employees struggle with customer service and what you can do about it (Your coach in a box)
Business and economics
Human-narrated audio
Summary
Toister breaks new ground, not by offering another set of tired tactics, but by getting at the root of why employees aren't delivering the service they should. With this knowledge - and Toister's corrective actions - businesses can reap immediate rewards. 2013.
Title Details
ISBN
9781470346959
Publisher
Recorded Books
Copyright Date
2013
Book number
2417047
Audio details for CELA title
Narrator
Joe Geoffrey
Duration
5 hours 39 minutes 51 seconds
Audio producer
Recorded Books, 2013.