Service Alert
Delay in delivery of Direct to Player materials
You may experience a delay in delivery of Direct to Player materials. All requests for materials will be delivered as soon as possible. Thank you for your patience.
You may experience a delay in delivery of Direct to Player materials. All requests for materials will be delivered as soon as possible. Thank you for your patience.
Showing 101 - 120 of 98507 items
Toister breaks new ground, not by offering another set of tired tactics, but by getting at the root of why…
employees aren't delivering the service they should. With this knowledge - and Toister's corrective actions - businesses can reap immediate rewards. 2013.By Thomas A Freese. 2010
By Lee Eisenberg. 2009
By Edward M Hallowell. 2011
Hallowell outlines a five-step process any manager can use to get the best out of his or her employees. By…
utilizing principles discovered through intense brain research, managers will be able to assign jobs to the right people, strengthen team bonds, cultivate imaginations, relieve and overcome stress, and stimulate loyalty and a desire to excel through rewards. This is an indispensable volume for leaders in any professional field. 2011.By Armine Yalnizyan, Ran Ide, Arthur J Cordell. 1994
This text presents two essays: "Securing society: creating Canadian social policy;" and, "The new tools: implications for the future of…
work." The essays discuss the decline of work and its meaning, while considering the new realities of work. The job search is obstructed by "technological progress", a situation which results in loss of tax revenue, fewer people in standard employment, and sociological and moral consequences. The proposed solutions for these problems include suggestions ranging from an equitable distribution of wealth to a national strategy for child care. c1994.By J. R Miller. 1996
A comprehensive study of residential schools, the institutions where attendance by Native children was compulsory as recently as the 1960s.…
Former students have come forward in increasing numbers to describe the psychological and physical abuse they suffered in these schools, and many view the system as an experiment in cultural genocide. Miller explores all three players in the story: the government officials who authorized the schools, the missionaries who taught in them, and the students who attended them. Co-winner of the 1996 Saskatchewan Book Award for nonfiction. Some descriptions of sex and violence, some strong language. 1996.Operated by the same bureaucracy that was expanding health care opportunities for most Canadians, the 'Indian Hospitals' were underfunded, understaffed,…
overcrowded, and rife with coercion and medical experimentation. Established to keep the Aboriginal tuberculosis population isolated, they became a means of ensuring that other Canadians need not share access to modern hospitals with Aboriginal patients. Tracing the history of the system from its fragmentary origins to its gradual collapse, Maureen K. Lux describes the arbitrary and contradictory policies that governed the 'Indian Hospitals, ' the experiences of patients and staff, and the vital grassroots activism that pressed the federal government to acknowledge its treaty obligations. A disturbing look at the dark side of the liberal welfare state, "Separate Beds" reveals a history of racism and negligence in health care for Canada's First Nations that should never be forgotten. 2016.By Peter Foster. 1992
Petro-Canada was meant to increase Canada's energy securities, but this Crown corporation turned into a financial disaster with a reputation…
for extravagance. Foster fingers chairman Bill Hopper as the man responsible for the company's debt of $14 billion although it is only worth $2 billion. 1992.By Beth Powning. 2005
Like many young women, Beth Powning faced decisions of whether and when to start a family. At age twenty-four she…
became pregnant, but eleven days past her due date, she delivered a perfect, stillborn son. In this exploration of motherhood and loss, we're taken on a powerful journey into the heart of grief and renewal. National Bestseller. 2005.By Ruth K Westheimer, Pierre A Lehu, Amos Grünebaum. 2012
Addresses the most pressing health issues women face today and provides everything needed to take charge of your health -…
from finding a gynecologist to having a happy sex life to planning or avoiding a pregnancy. Covers questions related to sexuality, hormones, STDs, pregnancy, menopause, fibroids, and ovarian cancer, and helps you overcome embarrassment and other common obstacles to understanding and safeguarding your personal health. Includes sex. c2012.By Stuart Laidlaw. 2003
A vivid portrait of what modern industrial farming is, what it is doing to the environment, to farmers, to the…
plants and livestock we eat, and to us as consumers and as citizens. The author takes us from the dairy farms of Pennsylvania to Canada's prairie wheatfields, from the tomato greenhouses of southern Ontario to the potato fields of P.E.I. All along the way, he shows us food's secret ingredient - its hidden costs. 2003.By David Shipley, Will Schwalbe. 2007
When should you email, and when should you call, fax, or just show up? What is the crucial - and…
most often overlooked - line in an email? What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell? This guide shows how to write the perfect email, and also points out the numerous times when email can be the worst option and might land you in hot water (or even jail!). 2007.By Robert B Reich. 2015
Reich outlines how the American economic system is failing, with increasing income inequality and a shrinking middle class, and reveals…
how a market designed for broad prosperity can reverse the trend toward diminished opportunity. Bestseller. 2015.By Charles Albert Poissant. 2007
By Marcel Boyer, Nathalie Elgrably. 2014
" Un plaidoyer pour la liberté économique qui remet en question les vaches sacrées du modèle québécois, déboulonne plusieurs mythes…
et propose des réformes pour bâtir un Québec social-démocrate efficace et prospère. " -- 4e de couv.By Peter Carlson. 1983
Biography of the former cowboy, prospector, and silver miner who became the radical leader of the Industrial Workers of the…
World - the celebrated "Wobblies." He led miners in the bloody "labour wars" in Cripple Creek, Colorado, and textile workers in the famous "bread and roses" strike in Lawrence, Massachusetts. Prosecuted in two criminal cases, a "guilty" Haywood jumped bail and escaped to exile in Russia. Some strong language. 1983.By Paul Levy. 2006
Lucille Johnstone was a living legend in the BC business world. In 1948, Lucille was working as a "girl Friday"…
for River Towing; forty years later Rivtow was a $250 million corporation, Lucille its president and CEO. This is the story of a brilliant leader known as much for her kindness and social conscience as for her talents in the boardroom. 2006.By Rod McQueen. 1985
A look back on and celebration of Rick Hansen's Man In Motion World Tour, which began in 1985 and covered…
40,000 kilometres through 34 countries on four continents before ending in Canada in 1987. The tour raised $26 million for spinal cord injury research and initiatives to improve the quality of life and accessibility for those with disabilities. 2017.By Robert T Kiyosaki, Sharon L Lechter. 1998
A look at the difference between the rich and the not-so-rich, and why the rich have so much more money.…
Includes a look at the myth that you need a high income to be rich; what assets and liabilities really are; and how to make money work for you, not the other way around. 1997.