Service Alert

Accessible Reading Canada for Alexa and Direct to Player Bookshelf Access

The Accessible Reading Canada for Alexa skill and access to the Direct to Player bookshelf is not working due to technical difficulties. We are aware of the issue and will restore service as soon as possible. We apologize for the inconvenience.

September 30 National Truth and Reconciliation Day

On September 30, CELA and our Contact Centre are closed in honour of the National Day for Truth and Reconciliation. We will re-open on Thursday, October 1.

Damaged Book Report

Title (required)

Author (required)

Type unknown if not known.

Book number or URL from the book’s title details page (optional)

Collection (required)

Bookshare

CELA

Unknown

Format (required)

Please indicate the problem with the audio book. (required)

The pages or files are not in order

Part of the book is missing or repeated

The book received does not match the one requested

The book will not play on my player or app

The audio recording has muffled sounds, distortion, etc.

Other (please describe the problem in detail)

Please indicate the playback device. (required)

Dolphin EasyReader app

Victor Stream

Humanware stratus using Direct to player

Plextalk player

VoiceDream Reader app

Other (please specify)

Please indicate the braille type. (required)

Physical

Electronic

Please indicate the problem with text book. (required)

The pages or files are not in order

Part of the book is missing or repeated

The book received does not match the one requested

The book will not play on my player or app

Other (please describe the problem in detail)

Please indicate the problem with the braille book. (required)

The pages or files are not in order

Part of the book is missing or repeated

The book received does not match the one requested

There are problems with the braille itself (errors in formatting, punctuation, page numbers, spacing, contractions)

The physical copy is damaged, for example, flattened braille or missing dots

Other (please describe the problem in detail)

Please describe the problem in detail.

Please provide any additional details about the problem, such as where it occurs in the book, what software or hardware you are using, or steps to recreate the problem.
For audio books, please provide the page number or hour and minute. If the problem is extensive, please provide an example.
Tip: Press the information key or "Where am I?" key on your DAISY player.

Your name (required)

CELA account number (required)

If we can repair or replace the item, do you wish to receive it again?

Yes

No

Report owner