Renegotiating Health Care: Resolving Conflict to Build Collaboration
Medicine
Synthetic audio, Automated braille
Summary
Presents pragmatic and effective tools for understanding conflict, negotiating difference, and creating a balance among those who work in health care. Uses narrative, example, and theory to demonstrate techniques. Stories present problems, solutions, and outcomes achieved through interest-based negotiation. Of… interest to physicians, hospital management, nurses, and policy leaders. Marcus is founding director of the Program for Health Care Negotiation and Conflict Resolution at the Harvard School of Public Health. First published in 1995.