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Land Rights, Ethno-nationality and Sovereignty in History (Routledge Explorations in Economic History)
By Stanley L. Engerman, Jacob Metzer. 2004
An urgent plan to confront climate change, transform the American economy, and create a green post-fossil fuel culture.A new vision…
for America’s future is quickly gaining momentum. Facing a global emergency, a younger generation is spearheading a national conversation around a Green New Deal and setting the agenda for a bold political movement with the potential to revolutionize society. Millennials, the largest voting bloc in the country, are now leading on the issue of climate change.While the Green New Deal has become a lightning rod in the political sphere, there is a parallel movement emerging within the business community that will shake the very foundation of the global economy in coming years. Key sectors of the economy are fast-decoupling from fossil fuels in favor of ever cheaper solar and wind energies and the new business opportunities and employment that accompany them. New studies are sounding the alarm that trillions of dollars in stranded fossil fuel assets could create a carbon bubble likely to burst by 2028, causing the collapse of the fossil fuel civilization. The marketplace is speaking, and governments will need to adapt if they are to survive and prosper.In The Green New Deal, New York Times bestselling author and renowned economic theorist Jeremy Rifkin delivers the political narrative and economic plan for the Green New Deal that we need at this critical moment in history. The concurrence of a stranded fossil fuel assets bubble and a green political vision opens up the possibility of a massive shift to a post-carbon ecological era, in time to prevent a temperature rise that will tip us over the edge into runaway climate change. With twenty-five years of experience implementing Green New Deal–style transitions for both the European Union and the People’s Republic of China, Rifkin offers his vision for how to transform the global economy and save life on Earth.Lighting the World: Transforming Our Energy Future by Bringing Electricity to Everyone
By Jim Rogers, Stephen P. Williams. 2015
1.2 billion people on Earth still don't have electricity. Even where cell phones are now common, like sub-Saharan Africa and…
parts of India, villagers still walk miles to charge them. But new large-scale, sustainable solutions will not only usher in a new era of light, but be an important first step in lifting people from poverty and putting them on a road of sustainable economic development. Also, a unique, transforming opportunity for Western thinkers and practitioners will be created. These areas have largely skipped the analog stage of power development, and have moved straight from the middle ages to the digital age. They are not encumbered by existing infrastructure, dependence on fossil fuels, or too many outdated laws and regulations. An ideal innovation incubator, the developing world might just be the best way to make progress on our own energy issues at home.Jim Rogers is leading a grand collaborative effort to bring sustainable, clean electrical power to everyone who lacks it. This reverse engineering, he contends, could solve the energy crises of America and Europe, while also making the world a cleaner, smarter place. But it won't be easy. In Lighting the World, Rogers details the bold thinking, international cooperation, and political will required to illuminate the future for everyone.Remembering Woolworth's: A Nostalgic History of the World's Most Famous Five-and-Dime
By Karen Plunkett-Powell. 1999
Remembering Woolworth's brings back to life all the nostalgia and magic of the famous five-and-dime that captured the hearts of…
Americans for over a centuryMillions of Americans have fond memories of shopping at Woolworth's, wandering the aisles in search of a humble spool of Woolco thread, festive Christmas decorations, a goldfish or parakeet, or a blue bottle of Evening in Paris perfume. And who could forget the special treat of a grilled-cheese sandwich or ice-cream sundae at the famous lunch counter?These and countless other memories are celebrated in Karen Plunkett-Powell's Remembering Woolworth's. Packed with photos, first-hand remembrances, vivid anecdotes, and a lively, well-researched narrative, the book tells the story of how a poor potato farmer named Frank Woolworth created a merchandising empire that touched the lives of Americans in small towns, big cities, and everywhere in between. Chapters cover the store's humble beginnings, surviving the Great Depression, the civil rights sit-ins, Woolworth's around the globe, the popularity of Woolworth's collectibles, and much more.A powerful and revealing memoir about the pioneers of modern-day feminismPhyllis Chesler was a pioneer of Second Wave Feminism. Chesler…
and the women who came out swinging between 1972-1975 integrated the want ads, brought class action lawsuits on behalf of economic discrimination, opened rape crisis lines and shelters for battered women, held marches and sit-ins for abortion and equal rights, famously took over offices and buildings, and pioneered high profile Speak-outs. They began the first-ever national and international public conversations about birth control and abortion, sexual harassment, violence against women, female orgasm, and a woman’s right to kill in self-defense. Now, Chesler has juicy stories to tell. The feminist movement has changed over the years, but Chesler knew some of its first pioneers, including Gloria Steinem, Kate Millett, Flo Kennedy, and Andrea Dworkin. These women were fierce forces of nature, smoldering figures of sin and soul, rock stars and action heroes in real life. Some had been viewed as whores, witches, and madwomen, but were changing the world and becoming major players in history. In A Politically Incorrect Feminist, Chesler gets chatty while introducing the reader to some of feminism's major players and world-changers.Short-Term Trading in the New Stock Market
By Toni Turner. 2005
Short-Term Trading in the New Stock Market by Toni Turner is an essential guide for every money-minded trader. In an…
uncertain market, can traders and investors find profits in short-term stock movements?Bestselling author and trader Toni Turner teaches readers the techniques and strategies needed to trade in today's up-and-down stock market. The book begins with "Seven Steps to Trading Success," which outlines the logistics needed to establish a trading career. In an upbeat, clear, and lively style, Short-Term Trading in the New Stock Market covers: *The Seven Steps to Trading Success*What the new stock market looks like*How to lower risks and increase gains*How to formulate your own trading business plan*How to analyze market cycles and find profit opportunities*Key Charting fundamentals that reveal buy and sell signals using Trends and Trendlines, Candlesticks, Volume, Momentum Indicators, and other tools for success*Swing Trading, Position Trading, and Selling Short*Introduction to E-mini trading and Forex markets* "Center Points" to find balance and calm in a fast-moving marketThirsty Dragon: China's Lust for Bordeaux and the Threat to the World's Best Wines
By Suzanne Mustacich. 2015
An inside view of China's quest to become a global wine power and Bordeaux's attempt to master the thirsty dragon…
it helped createThe wine merchants of Bordeaux and the rising entrepreneurs of China would seem to have little in common—old world versus new, tradition versus disruption, loyalty versus efficiency. And yet these two communities have found their destinies intertwined in the conquest of new markets, as Suzanne Mustacich shows in this provocative account of how China is reshaping the French wine business and how Bordeaux is making its mark on China.Thirsty Dragon lays bare the untold story of how an influx of Chinese money rescued France's most venerable wine region from economic collapse, and how the result was a series of misunderstandings and crises that threatened the delicate infrastructure of Bordeaux's insular wine trade. The Bordelais and the Chinese do business according to different and often incompatible sets of rules, and Mustacich uncovers the competing agendas and little-known actors who are transforming the economics and culture of Bordeaux, even as its wines are finding new markets—and ever higher prices—in Shanghai, Beijing, and Hong Kong, with Hong Kong and London traders playing a pivotal role.At once a tale of business skullduggery and fierce cultural clashes, adventure, and ambition, Thirsty Dragon offers a behind-the-scenes look at the challenges facing the world's most famous and prestigious wines.Hotbox: Inside Catering, the Food World's Riskiest Business
By Matt Lee, Ted Lee. 2019
Matt Lee and Ted Lee take on the competitive, wild world of high-end catering, exposing the secrets of a food…
business few home cooks or restaurant chefs ever experience.Hotbox reveals the real-life drama behind cavernous event spaces and soaring white tents, where cooking conditions have more in common with a mobile army hospital than a restaurant. Known for their modern take on Southern cooking, the Lee brothers steeped themselves in the catering business for four years, learning the culture from the inside-out. It’s a realm where you find eccentric characters, working in extreme conditions, who must produce magical events and instantly adapt when, for instance, the host’s toast runs a half-hour too long, a hail storm erupts, or a rolling rack of hundreds of ice cream desserts goes wheels-up.Whether they’re dashing through black-tie fundraisers, celebrity-spotting at a Hamptons cookout, or following a silverware crew at 3:00 a.m. in a warehouse in New Jersey, the Lee brothers guide you on a romp from the inner circle—the elite team of chefs using little more than their wits and Sterno to turn out lamb shanks for eight hundred—to the outer reaches of the industries that facilitate the most dazzling galas. You’ll never attend a party—or entertain on your own—in the same way after reading this book.Ratings als Steuerungsinstrument von Unternehmen für eine nachhaltige Entwicklung
By Christian Strangalies. 2024
In diesem Open-Access-Buch wird mit Hilfe einer systemtheoretischen Perspektive untersucht, wie Nachhaltigkeitsratings zu einer sinnvollen Gesellschaft beitragen. In einer grundlegenden…
Einführung in die Systemtheorie wird erklärt, wie die Selbsterhaltung von sozialen Systemen durch neuen Sinn ermöglicht wird, der auf weiteren Sinn verweist. Daraufhin wird die Notwendigkeit einer nachhaltigen Entwicklung der Gesellschaft systemtheoretisch dargestellt, indem ein pathologisches Wirtschaftssystem beschrieben wird, das die eigene Umwelt zerstört und dadurch immer weniger sinnvolle Anschlussoperationen findet, die weiteren Sinn ermöglichen. Zudem wird erläutert, wie aus systemtheoretischer Sicht ein nachhaltiges Wirtschaftssystem operiert. Es wird ausgeführt, wie durch eine begrenzte Reflexion neuer Sinn für das Wirtschaftssystem erzeugt wird, der im Einklang steht mit den gesellschaftlichen Entwicklungsmöglichkeiten und somit die wirtschaftliche und gesellschaftliche Selbsterhaltung langfristig sicherstellt. Anhand von Nachhaltigkeitsratings wird dann ein konkretes Beispiel angeführt, wie Entscheidungen mit einer begrenzten Reflexion in Unternehmen zu einer solchen sinnvollen Ökonomie beitragen.Dieses Buch erklärt, was die ESG-Kriterien Umwelt, Soziales und Governance für die Immobilienbranche bedeuten und wie Unternehmen nachhaltiges Wirtschaften in…
der Praxis umsetzen können. Der Autor erläutert anschaulich die Auswirkungen in verschiedenen Bereichen, etwa in der Projektentwicklung, der Investitionsplanung, bei Maklern oder im Gebäudemanagement. Darüber hinaus wirft er einen fokussierten Blick auf digitale Lösungen bei der Umsetzung von ESG-Anforderungen und erläutert warum das Thema in Zukunft ganz oben auf die Agenda von Immobilienunternehmen rücken mussEverything Is Miscellaneous: The Power of the New Digital Disorder
By David Weinberger. 2007
Business visionary and bestselling author David Weinberger shows how the digital revolution is radically changing the way we make sense…
of our livesHuman beings are information omnivores: we are constantly collecting, labeling, and organizing data. But today, the shift from the physical to the digital is mixing, burning, and ripping our lives apart. In the past, everything had its one place—the physical world demanded it—but now everything has its places: multiple categories, multiple shelves. Simply put, everything is suddenly miscellaneous.In Everything Is Miscellaneous, David Weinberger charts the new principles of digital order that are remaking business, education, politics, science, and culture. In his rollicking tour of the rise of the miscellaneous, he examines why the Dewey decimal system is stretched to the breaking point, how Rand McNally decides what information not to include in a physical map (and why Google Earth is winning that battle), how Staples stores emulate online shopping to increase sales, why your children's teachers will stop having them memorize facts, and how the shift to digital music stands as the model for the future in virtually every industry. Finally, he shows how by "going miscellaneous," anyone can reap rewards from the deluge of information in modern work and life.From A to Z, Everything Is Miscellaneous will completely reshape the way you think—and what you know—about the world.The Big Sea: An Autobiography (American Century)
By Langston Hughes. 1940
Introduction by Arnold Rampersad.Langston Hughes, born in 1902, came of age early in the 1920s. In The Big Sea he…
recounts those memorable years in the two great playgrounds of the decade--Harlem and Paris. In Paris he was a cook and waiter in nightclubs. He knew the musicians and dancers, the drunks and dope fiends. In Harlem he was a rising young poet--at the center of the "Harlem Renaissance."Arnold Rampersad writes in his incisive new introduction to The Big Sea, an American classic: "This is American writing at its best--simpler than Hemingway; as simple and direct as that of another Missouri-born writer...Mark Twain."Underwater: How Our American Dream of Homeownership Became a Nightmare
By Ryan Dezember. 2020
Winner of the Bruss Real Estate Book AwardHis assignment was to write about a real-estate frenzy lighting up the Redneck…
Riviera. So Ryan Dezember settled in and bought a home nearby himself. Then the market crashed, and he became one of the millions of Americans who suddenly owed more on their homes than they were worth. A flood of foreclosures made it impossible to sell. It didn't help that his quaint neighborhood fell into disrepair and drug-induced despair. He had no choice but to become a reluctant and wildly unprofitable landlord to move on. Meanwhile, his reporting showed how the speculative mania that caused the crash opened the U.S. housing market to a much larger breed of investors. In this deeply personal story, Dezember shows how decisions on Wall Street and in Washington played out on his street in a corner of the Sunbelt that was convulsed by the foreclosure crisis. Readers will witness the housing market collapse from Dezember’s perch as a newspaper reporter. First he’s in the boom-to-bust South where a hot-air balloonist named Bob Shallow becomes one of the world’s top selling real-estate agents arranging condo flips, developers flop in spectacular fashion and the law catches up with a beach-town mayor on the take. Later he’s in New York, among financiers like Blackstone’s Stephen Schwarzman who are building rental empires out of foreclosures, staking claim to the bastion of middle-class wealth: the single-family home. Through it all, Dezember is an underwater homeowner caught up in the mess.A cautionary tale of Wall Street's push to turn homes into assets, Underwater is a powerful, incisive story that chronicles the crash and its aftermath from a fresh perspective—the forgotten, middle-class homeowner.Nasty Women: Feminism, Resistance, and Revolution in Trump's America
By Cheryl Strayed, Rebecca Solnit. 2017
Twenty-Three Leading Feminist Writers on Protest and SolidarityWhen 53 percent of white women voted for Donald Trump and 94 percent…
of black women voted for Hillary Clinton, how can women unite in Trump’s America? Nasty Women includes inspiring essays from a diverse group of talented women writers who seek to provide a broad look at how we got here and what we need to do to move forward.Featuring essays by REBECCA SOLNIT on Trump and his “misogyny army,” CHERYL STRAYED on grappling with the aftermath of Hillary Clinton’s loss, SARAH HEPOLA on resisting the urge to drink after the election, NICOLE CHUNG on family and friends who support Trump, KATHA POLLITT on the state of reproductive rights and what we do next, JILL FILIPOVIC on Trump’s policies and the life of a young woman in West Africa, SAMANTHA IRBY on racism and living as a queer black woman in rural America, RANDA JARRAR on traveling across the country as a queer Muslim American, SARAH HOLLENBECK on Trump’s cruelty toward the disabled, MEREDITH TALUSAN on feminism and the transgender community, and SARAH JAFFE on the labor movement and active and effective resistance, among others.Future Focused Innovation: Mit zukunftsfähigen Innovationen die Welt von morgen mitgestalten
By Daniela Freudenthaler-Mayrhofer. 2024
„Ist unser Unternehmen optimal für zukünftige Entwicklungen aufgestellt?“, „Gelingt es uns, die wesentlichen Transformationen im Umfeld zu erkennen und mitzuprägen?“,…
„Sind wir fähig, Innovationen für eine noch unbekannte Welt zu entwickeln?“ – diese und ähnliche Fragen beschäftigen Führungskräfte, da sie für die Zukunftsfähigkeit einer Organisation von hoher Relevanz sind.Der Blick in die Zukunft ist ungewiss, herausfordernd und für jedes Unternehmen höchst individuell. Umso offener, positiver und konstruktiver Menschen und Organisationen auf das Morgen blicken, desto größer unsere Handlungsspielräume. Jedes Unternehmen, das den Anspruch stellt, die Zukunft aktiv mitgestalten zu wollen, braucht einen weitblickenden Prozess, der nutzerorientierte Innovationsmodelle um die Entwicklung von Zukunftsbildern erweitert.Das vorliegende Buch bietet einen neuen, zukunftsorientierten Innovationsansatz, der das klassische nutzerorientierte Innovationsmodell fortentwickelt und um die Zukunftsperspektive erweitert. Die Autorin erläutert anschaulich, wie die Auseinandersetzung mit wünschenswerten Zukünften die Innovationsarbeit in Unternehmen wesentlich bereichern kann und stellt ein Modell vor, das bekannte Innovationsprozesse um das Explorieren von Trends, das Formulieren von Visionen und das proaktive Entwickeln von Strategien ergänzt.Ausgewählte Fallbeispiele von Unternehmen zeigen, wie individuell und vielschichtig die Gestaltung der Unternehmenszukunft in der Praxis aussehen kann. Sie dienen damit als Inspiration für den eigenen Umgang in der Innovationsarbeit. Mit Beiträgen von:Barbara BoucekThomas FrauscherMarkus KretschmerChristopher LindingerSandra MagerMartina MaraAndrea MassimianiElisabeth SpitzenbergerPatricia Wiendl-StarkTrading Economics: New Theory for Trading System Evolution (Contributions to Economics)
By Zhenying Wang. 2024
This book reconstructs the theoretical framework of economics by examining the concept of trading, the trading network, and the evolution…
of a trading system, tied together by the notion of “bounded rationality.” Trading economics uproots the theoretical paradigm of mainstream economics and enables timeworn economic thinking to deal with the various complex phenomena of the modern economy. Mainstream economic theories see growth as the combined result of family and enterprise activities. Based on this understanding, established economic policies all focus on how to effectively influence the behavior of trading agents. Trading economics, by contrast, believes economic growth is the product of the activities of a self-organizing network of families and enterprises, rather than a simple superposition of the behaviors of trading agents. In policy design, trading economics looks to maintain the structural integrity of the trading network and the stability of the trading cycle.Management von Dienstleistungsprozessen: Service Co-Creation – Service Experience – Service Value
By Sabine Fließ, Stefan Dyck, Maarten Volkers. 2024
Dieses Buch behandelt die Grundlagen des Managements von Dienstleistungsprozessen. Da der Kunde immer am Dienstleistungsprozess mitwirkt, bringt er seine eigene…
Perspektive in den Prozess ein. Für Anbieter, die Dienstleistungsprozesse gestalten und steuern, ist es daher unabdingbar, die Sicht des Kunden zu verstehen (Co-Creation). Dies beinhaltet nicht nur die Sicht auf den Dienstleistungsprozess, sondern auch ein Verständnis dafür, wie der Kunde Dienstleistungsprozesse in sein Leben integriert. Dabei sind für den Kunden der Wert der Dienstleistung (Service Value) und seine Erfahrungen und Erlebnisse während des Dienstleistungsprozesses (Service Experience) zentral. Wie Dienstleistungsprozesse im Hinblick auf Service Value und Service Experience (Kundenperspektive) sowie Wettbewerbsvorteile, Effektivität und Effizienz (Anbieterperspektive) gestaltet und gesteuert werden können, ist Gegenstand dieses Werkes. Um die Kunden- und Anbieterperspektive gemeinsam zu verfolgen,haben die Autoren das Analyse-, Gestaltungs- und Steuerungsinstrument des ServiceBlueprint adaptiert, das auch gleichzeitig die Struktur des Buches bildet. In zeitlicher Hinsicht wird dabei der Dienstleistungsprozess in die Pre-Service-, die Service- und die Post-Service-Phase unterteilt. Auf der horizontalen Ebene werden die Kundensphäre, die gemeinsame Sphäre von Anbieter und Kunden sowie die Anbietersphäre differenziert. In den einzelnen Kapiteln werden die Sphären mit der zeitlichen Perspektive verknüpft, aus Kunden- und Anbietersicht beleuchtet und aufgezeigt, wie der Anbieter im Sinne eines erfolgreichen Managements den Dienstleistungsprozess gestalten und steuern kann. Im Mittelpunkt stehen dabei Konsumenten, aber viele Erkenntnisse lassen sich auch auf Unternehmen als Kunden übertragen.Proceedings of the 11th International Conference on Production Research – Americas: ICPR Americas 2022
By Fernando Deschamps, Edson Pinheiro de Lima, Sérgio E. Gouvêa da Costa, Marcelo G. Trentin. 2023
This book presents the proceedings of the conference and provides valuable insights into the issues facing Small and Medium Enterprises…
(SMEs), particularly in the areas of sustainable operations and digitalization. It comprises a series of papers presented at the conference, covering topics such as: challenges faced by SMEs in a post-pandemic era; digitalization and its impact on SMEs; sustainable operations in SMEs; international market performance improvement in SMEs; SMEs infrastructure and integration with research, development, and innovation institutions; and SMEs participation in business networks. The papers offer a unique perspective on the challenges and opportunities facing SMEs and provides practical solutions for those looking to help their organizations thrive in a rapidly changing business environment.Mit der netzwerkmäßigen Internationalisierung von Produktionsaktivitäten werden zwar Voraussetzungen für eine effektive und effiziente Produktion im globalen Wettbewerb geschaffen. Globale…
Produktionsnetzwerke erweisen sich allerdings bei kürzer werdenden Produktlebenszyklen und einer damit steigenden Bedeutung des Faktors Zeit als zunächst einmal kritisch hinsichtlich einer schnellen Markteinführung neuer Produkte. Denn gegenüber einer zentral angelegten Produktion sorgen sie je nach Konfiguration für einen gestiegenen und dabei zeitintensiveren Koordinationsbedarf. Das trifft insbesondere auf die Phase des Produktionsanlaufs neuer Produkte zu: In dieser zeitkritischen Phase ist nicht nur die typische Herausforderung einer Abstimmung zwischen dem Entwicklungs- und Produktionsbereich zu bewältigen; vielmehr gilt es eine zeitliche, qualitäts-, quantitäts- sowie kostenbezogene Abstimmung zwischen den international gestreuten und interdependenten Produktionsstandorten im Netzwerk herbeizuführen. Dieser zeitintensive Koordinationsbedarf steht jedoch in starkem Konflikt mit dem zunehmenden Zeitdruck aufgrund verkürzter Produktlebenszyklen. Eine zielgerichtete Koordination der am Anlauf beteiligten Unternehmensstandorte, -funktionen und -mitarbeiter mittels geeigneter Instrumente kann daher als Kernherausforderung des Managements globaler Produktionsnetzwerke bezeichnet werden; wird sie nicht bewältigt, ist nicht nur eine erfolgreiche Produkteinführung, sondern auch die vollständige Realisierung der Produktionsnetzwerken an sich innewohnenden Potenziale gefährdet. Bisherige Untersuchungen fokussieren überwiegend einzelne Koordinationsaspekte, wie technische Änderungen seitens der Entwicklung, oder Probleme der Lieferantenintegration aus interorganisationaler Perspektive. Dabei wird vernachlässigt, dass es sich bei Anläufen heutzutage nicht mehr um rein nationale Projekte handelt, sondern diese sich zu standortübergreifenden, internationalen Prozessen entwickelt haben. Ziel dieser Dissertation ist es daher, spezifisch das Einwirken der „internationalen Dimension“ globaler Produktionsnetzwerke auf die Koordination der Anlaufphase zu untersuchen. Hierzu wurde basierend auf dem Kontingenzansatz, einschlägiger Literatur und einer empirisch-basierten Vorstudie ein konzeptioneller Bezugsrahmen entwickelt, der im Wesentlichen aus drei Elementen besteht: (1) Kontextfaktoren des anlaufbezogenen Koordinationsbedarfs, (2) spezifische Koordinationsprobleme bei globalen Anläufen und (3) unterschiedliche Koordinationsinstrumente, von denen ein Beitrag zur Bewältigung der Probleme zu erwarten ist. Auf dieser Grundlage wurde in einem zweiten Schritt eine empirische Untersuchung durchgeführt. Mittels einer Mehrfachfallstudie konnten detaillierte Einblicke in die Zusammenhänge zwischen den Elementen des Bezugsrahmen gewonnen werden. Genauer wurde den Fragen nachgegangen, inwieweit sich in verschiedenen Netzwerkkonfigurationen Unterschiede in der Bedeutung einzelner Koordinationsprobleme und dem Einsatz von Koordinationsinstrumenten identifizieren lassen. Ausgehend davon wurden praktische Gestaltungsempfehlungen hinsichtlich der instrumentellen Handhabung von Koordinationsproblemen abgeleitet.Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change
By Mario A. Pfannstiel. 2023
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights…
ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.