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Free and Equal: A Manifesto for a Just Society
By Daniel Chandler. 2024
Imagine: You are designing a society, but you don't know who you'll be within it—rich or poor, man or woman,…
gay or straight. What would you want that society to look like? This is the revolutionary thought experiment proposed by the twentieth century's greatest political philosopher, John Rawls. As economist and philosopher Daniel Chandler argues in this hugely ambitious and exhilarating manifesto, it is by rediscovering Rawls that we can find a way out of the escalating crises that are devastating our world today.&“A beautifully written and compelling argument that Rawlsian political philosophy can heal our broken societies.&”—Sir Angus Deaton, winner of the Nobel Prize in Economics • "This book will meet a very important need.&”—Amartya Sen, winner of the Nobel Prize in Economics"Intellectually rigorous and full of hope.&”—Zadie Smith, bestselling author of White Teeth and The Fraud • &“A must-read!&”—Thomas Piketty, bestselling author of Capital in the Twenty-First CenturyTaking Rawls's humane and egalitarian liberalism as his starting point, Chandler builds a powerful case for a new progressive agenda that would fundamentally reshape our societies for the better. He shows how we can protect free speech and transcend the culture wars; get money out of politics; and create an economy where everyone has the chance to fulfil their potential, where prosperity is widely shared, and which operates within the limits of our finite planet.This is a book brimming with hope and possibility—a galvanizing alternative to the cynicism that pervades our politics. Free and Equal has the potential to offer a touchstone for a modern, egalitarian liberalism for many years to come, cementing Rawls's place in political discourse, and firmly establishing Chandler as a vital new voice for our time.Fire in the Hole!: The Untold Story of My Traumatic Life and Explosive Success
By Bob Parsons. 2024
In Fire in the Hole!, Bob Parsons, founder of GoDaddy, shares his story of extraordinary success as a self-made serial…
entrepreneur.Born in the tough town of East Baltimore to parents who were inveterate gamblers, billionaire philanthropist Bob Parsons' early years were marked by hardship and financial struggle. While he vowed his own children would never lack for anything, never did he imagine the wealth he would one day amass as the founder of Parsons Technology, GoDaddy, PXG Golf, and YAM Worldwide. In his literary debut, Fire in the Hole!, this extraordinary entrepreneur recounts the exploits of his youth, his hellish days at the mercy of Catholic school nuns, his harrowing tour of combat duty in Vietnam as a US Marine, his pioneering contributions to the software and internet industries, and his latest ventures in power sports, golf, real estate, and marketing. Along the way, we witness his remarkable resilience as he copes with his mother&’s mental illness and his father&’s struggles, battles PTSD resulting from both his childhood and war traumas, and mounts a quest to find new and effective treatments for himself and others who suffer from this affliction. He strongly supports veterans organizations, and believing in the concept of paying it forward, has awarded grants to more than ninety-six charities and organizations worldwide through the Bob & Renee Parsons Foundation. Perhaps the only thing that has come easy to Parsons is his gift for storytelling. His reflections are at turns heartbreaking, heartwarming, hilarious, and inspiring. If ever there were a story about a self-made man whose wealth can be measured as much by the contents of his heart as by the contents of his bank account, this is it. More than anything, Fire in the Hole! is a "can't put down," damn good read!Reading John Maynard Keynes: A Short Introduction (Routledge Focus on Economics and Finance)
By Andrés Solimano. 2024
This book focuses on understanding the thinking of one of the greatest economists of the 20th century, John Maynard Keynes…
(JMK), stressing the evolution of his thinking from adherence to the classic Quantity Theory of Money to the development of his own novel theories of unemployment, stagnation and instability in modern capitalism and the need to have active policies to combat these malaises.The author dissects Keynes’s three main analytical works that shaped his thinking and policy recommendations: A Tract on Monetary Reform (1923); A Treatise on Money (1930); and The General Theory of Employment, Interest and Money (1936). Thia book undertakes a direct analysis of the texts of each of these three books themselves, rather than drawing on secondary literature studying what Keynes “wanted to say” according to other authors sympathetic or unsympathetic with Keynes’s ideas. It is an ideal text for a reader who wants to know in clear terms the thought of JMK and the historical context in which it evolved and developed.This book will be of significant interest to scholars, students and social researchers in various fields who are often surrounded by excessively technically oriented books about Keynes that often omit the history of ideas.Islamic Finance and Sustainable Development: A Global Framework for Achieving Sustainable Impact Finance (Islamic Business and Finance Series)
By Mohd Ma’Sum Billah, Rusni Hassan, Razali Haron, Nor Razinah Mohd Zain. 2024
The interest in improving Environmental, Social and Governance (ESG) outcomes among stakeholders of Islamic banking and finance has become front…
and centre in the discussions relating to Islamic sustainable finance.This book offers an expansive overview of the relevant issues, global initiatives and trends in the management, governance, and operation of Islamic sustainable impact finance. It identifies the models and mechanisms required to achieve sustainable impact finance in the context of Islamic investment and project development and collects and observes the latest approaches in maintaining and fulfilling the principles of Shariah-compliance in Sustainable Development Goals and Environmental, Social and Governance-oriented projects. The book also explores conventional financing instruments, which are being used in modern practice.While Islamic sustainable finance provides a positive change in the Islamic banking and finance industry globally, implementing it is not without its challenges. Such challenges, such as the fulfilment of Shariah-compliance requirements, both legally and jurisprudentially, and the application and development of modern innovative products and hybrid models of classical products are highlighted and addressed in the book. The book delves into the current management practices of Islamic banking and finance, which promote Islamic sustainable impact finance and outlines strategies for meeting sustainable investments and projects. Other factors, such as the latest technology, regulations and social, political and economic policies are also considered. Evidence is provided via case studies from selected countries that participate actively in the Islamic banking and finance industry globally.The book will attract a wide audience from researchers, scholars, and students to stakeholders of Islamic banking and finance, regulators, policy makers and Shariah-compliant practitioners.The Birds That Audubon Missed: Discovery and Desire in the American Wilderness
By Kenn Kaufman. 2024
Renowned naturalist Kenn Kaufman examines the scientific discoveries of John James Audubon and his artistic and ornithologist peers to show…
how what they saw (and what they missed) reflects how we perceive and understand the natural world.Raging ambition. Towering egos. Competition under a veneer of courtesy. Heroic effort combined with plagiarism, theft, exaggeration, and fraud. This was the state of bird study in eastern North America during the early 1800s, as a handful of intrepid men raced to find the last few birds that were still unknown to science. The most famous name in the bird world was John James Audubon, who painted spectacular portraits of birds. But although his images were beautiful, creating great art was not his main goal. Instead, he aimed to illustrate (and write about) as many different species as possible, obsessed with trying to outdo his rival, Alexander Wilson. George Ord, a fan and protégé of Wilson, held a bitter grudge against Audubon for years, claiming he had faked much of his information and his scientific claims. A few of Audubon&’s birds were pure fiction, and some of his writing was invented or plagiarized. Other naturalists of the era, including Charles Bonaparte (nephew of Napoleon), John Townsend, and Thomas Nuttall, also became entangled in the scientific derby, as they stumbled toward an understanding of the natural world—an endeavor that continues to this day. Despite this intense competition, a few species—including some surprisingly common songbirds, hawks, sandpipers, and more—managed to evade discovery for years. Here, renowned bird expert and artist Kenn Kaufman explores this period in history from a new angle, by considering the birds these people discovered and, especially, the ones they missed. Kaufman has created portraits of the birds that Audubon never saw, attempting to paint them in that artist&’s own stunning style, as a way of examining the history of natural sciences and nature art. He shows how our understanding of birds continues to gain clarity, even as some mysteries persist from Audubon&’s time until ours.Islamic Sustainable Finance: Policy, Risk and Regulation (Islamic Business and Finance Series)
By Mohd Ma’Sum Billah, Rusni Hassan, Razali Haron, Nor Razinah Mohd Zain. 2024
The central idea of sustainability in the modern world is intricate and ever-changing. Closely related to the realm of finance…
and socioeconomic discussion, the phrase “sustainable impact finance” has become increasingly popular among bankers, practitioners, financial analysts, investors and the relevant experts seeking an impactful connection between the best financing mechanisms or tools and sustainable development related investments or projects.This book opens up the discussion by offering a Shari’ah-compliance perspective. It is a primer on how Islam addresses and offers solutions to the challenges facing us within the spirit of maqasid al-Shari’ah, among others, in tackling poverty, food supply, health and well-being, quality education, reducing inequalities, responsible consumption and production and climate action. It discusses the connection between Islamic sustainable finance and the Sustainable Development Goals (SDGs) and explains the strategic action-plan of Islamic banks towards achieving Islamic sustainable finance.The book considers the relevant policies and regulations, evaluating the role of regulators, discussing jurisprudential solutions and focusing on the role of Islamic banking standards in relation to Islamic sustainable finance. Further, it explores the issue of risk mitigation and the effective role of Takaful. It presents a practical case study from the banking industry in Malaysia, which evaluates the carbon footprint of bank loans and climate change risk mitigation. Finally, it highlights sustainable finance innovations in an Islamic concept.The book will appeal to advanced students, researchers and scholars of Islamic banking and finance, as well as those concerned with environmental social governance and Sustainable Development Goals research. Regulators, policy makers and Shari’ah-compliant practitioners will also find it to be a useful guide.Hypochondria: What's Behind the Hidden Costs of Healthcare in America
By Hal Rosenbluth, Marnie Hall. 2024
A hypochondriac CEO shares his journey through the broken American healthcare system, analyzing its costliness and proposing a solution.New York…
Times–bestselling author Hal Rosenbluth is the maverick executive behind Take Care Health Systems, the former president of Walgreens Health and Wellness and the now chairman and CEO of New Ocean Health Solutions. He is also a hypochondriac who amassed 227 medical claims in just two years. In Hypochondria: What&’s Behind the Hidden Costs of Healthcare in America, Rosenbluth and co-author Marnie Hall venture through Rosenbluth&’s 227 claims. They take a brutally honest, but humorous journey from the evolution of Rosenbluth&’s global management firm to his onset of Type 2 Diabetes, a tale woven with sleeping meds, nocturnal PB&J sandwiches, and anti-anxiety drugs; to founding a company with the youngest Johnson & Johnson president and his most recent entry to digital healthcare.Hypochondria is not just a memoir. Along the way, the authors address the broader impact that each stakeholder—health plans, providers, health systems, and big pharma—have on the nation&’s overstressed healthcare system. The book also offers a well-rounded guide to the traditional and not-so-typical solutions that can help people manage illness anxiety. Entertaining and enlightening, Hypochondria opens a new dialogue about how the U.S. can get better at managing health and arresting costs of care, which includes promoting greater discussion amongst patients, families, providers, employers, and healthcare executives. This book should serve as a beacon for change, unraveling the commercialization of healthcare, dissecting Big Pharma&’s role in America&’s pill-popping culture, and proposing alternative, disruptive solutions.Land Rights, Ethno-nationality and Sovereignty in History (Routledge Explorations in Economic History)
By Stanley L. Engerman, Jacob Metzer. 2004
International Investment Law and Arbitration from a Latin American Perspective (International Law and the Global South)
By Nitish Monebhurrun, Carolina Olarte-Bácares, Marco A. Velasquez-Ruiz. 2024
The book brings to light how Latin American states have traditionally stood before the field of International Investment Law and…
Arbitration. It delves into their posture of resistance to critically examine how their perspective has gradually changed and how they have adapted and molded their investment agreements so as not to leave their position as players in the field of International Investment Law. Many Latin American states have appeared as defendants before international investment tribunals and some of these, like Venezuela, Bolivia or Ecuador, have denounced their international investment agreements. Deeming the law field as imbalanced, they have looked for alternatives to continue providing legal protection to foreign investors while protecting their right to regulate in the name of public interest. Some interesting investment agreements models, sometimes of a different ilk, have consequently flourished and have arrested the attention of those studying or working with international investment law.The main objective of this book is to critically discuss how Latin American states have accepted, resisted, or adapted themselves to international investment law and arbitration. Accordingly, the general connection between these states and international investment law are explained in an introduction which examines the general trends as per which Latin American states have offered a legal protection to foreign investments. The first part enters the merits of where international investment law and arbitration stand in some Latin American states whereby the experience of Brazil, Chile, Argentina, Venezuela, and Uruguay are discussed. The following parts explain the trends in international investment law and arbitration in Latin America. These trends are namely related to dispute settlement and governance, to the connection between investment law and human rights and finally to regionalization. In these parts, the experience of states like Brazil,Colombia, Peru, and Mexico are perused.This book is an unprecedented consideration of the challenges of what we can do for generations yet to come. Many…
growing intergenerational conflicts of interest, such as climate change and fiscal sustainability, are the result of the historically new progress of increasing human power, and the resolution of those conflicts demands a new intergenerational ethic. The book offers fresh new ideas for resolving intergenerational conflicts through the exploration of an entirely new field, conceptualized in philosophy, developed in economics, and tested in experiments. In particular, this work develops the theory of intergenerational cooperation based on a new relationship of direct reciprocity between generations. From experimental results, the possibility of intergenerational cooperation through Kantian categorical imperative is shown. The book also examines the effectiveness of inviting representatives of future generations, which are called "imaginary future generations", into the deliberations for current policy decisions. The original Japanese edition of this book was awarded the 66th Nikkei Prize for Excellent Books in Economic Science. The prize was established in 1958 to contribute to the advancement of academics and knowledge in the fields of economics, management, and accounting, as well as to its general dissemination and application.Robert Roper's Fatal Mountaineer is a gripping look at Willi Unsoeld and the epic climbs that defined him--a classic narrative…
blending action with ethics, fame with tragedy, a man's ambition with a father's anguish.In 1963, Willi Unsoeld became an international hero for his conquest of the West Ridge of Everest. A charismatic professor of philosophy, Unsoeld was one of the greatest climbers of the twentieth century, a man whose raw physical power and casual fearlessness inspired a generation of adventurers. In 1976, during an expedition to Nanda Devi, the tallest peak in India, Unsoeld's philosophy of spiritual growth through mortal risk was tragically tested. The outcome of that expedition continues to fuel one of the most fascinating debates in mountaineering history.The Myth of Chinese Capitalism: The Worker, the Factory, and the Future of the World
By Dexter Roberts. 2020
The untold story of how restrictive policies are preventing China from becoming the world’s largest economyDexter Roberts lived in Beijing…
for two decades working as a reporter on economics, business and politics for Bloomberg Businessweek. In The Myth of Chinese Capitalism, Roberts explores the reality behind today’s financially-ascendant China and pulls the curtain back on how the Chinese manufacturing machine is actually powered.He focuses on two places: the village of Binghuacun in the province of Guizhou, one of China’s poorest regions that sends the highest proportion of its youth away to become migrants; and Dongguan, China’s most infamous factory town located in Guangdong, home to both the largest number of migrant workers and the country’s biggest manufacturing base. Within these two towns and the people that move between them, Roberts focuses on the story of the Mo family, former farmers-turned-migrant-workers who are struggling to make a living in a fast-changing country that relegates one-half of its people to second-class status via household registration, land tenure policies and inequality in education and health care systems. In The Myth of Chinese Capitalism, Dexter Roberts brings to life the problems that China and its people face today as they attempt to overcome a divisive system that poses a serious challenge to the country’s future development. In so doing, Roberts paints a boot-on-the-ground cautionary picture of China for a world now held in its financial thrall.Dexter Roberts is an award-winning journalist and a regular commentator on the U.S.-China trade and political relationship. His prior speaking engagements include traditional news media outlets (NPR, Fox News, CNN International) as well as universities and institutes (George Washington University, Council on Foreign Relations, and the Overseas Press Club). He is available for virtual classroom visits to courses that adopt The Myth of Chinese Capitalism. Please contact academic@macmillan.com for more information.Cradle of Gold: The Story of Hiram Bingham, a Real-Life Indiana Jones, and the Search for Machu Picchu
By Christopher Heaney. 2011
In 1911, a young Peruvian boy led an American explorer and Yale historian named Hiram Bingham into the ancient Incan…
citadel of Machu Picchu. Hidden amidst the breathtaking heights of the Andes, this settlement of temples, tombs and palaces was the Incas' greatest achievement. Tall, handsome, and sure of his destiny, Bingham believed that Machu Picchu was the Incas' final refuge, where they fled the Spanish Conquistadors. Bingham made Machu Picchu famous, and his dispatches from the jungle cast him as the swashbuckling hero romanticized today as a true Indiana Jones-like character. But his excavation of the site raised old specters of conquest and plunder, and met with an indigenous nationalism that changed the course of Peruvian history. Though Bingham successfully realized his dream of bringing Machu Picchu's treasure of skulls, bones and artifacts back to the United States, conflict between Yale and Peru persists through the present day over a simple question: Who owns Inca history?In this grand, sweeping narrative, Christopher Heaney takes the reader into the heart of Peru's past to relive the dramatic story of the final years of the Incan empire, the exhilarating recovery of their final cities and the thought-provoking fight over their future. Drawing on original research in untapped archives, Heaney vividly portrays both a stunning landscape and the complex history of a fascinating region that continues to inspire awe and controversy today.Equal Is Unfair: America's Misguided Fight Against Income Inequality
By Don Watkins, Yaron Brook. 2009
We’ve all heard that the American Dream is vanishing, and that the cause is rising income inequality. The rich are…
getting richer by rigging the system in their favor, leaving the rest of us to struggle just to keep our heads above water. To save the American Dream, we’re told that we need to fight inequality through tax hikes, wealth redistribution schemes, and a far higher minimum wage.But what if that narrative is wrong? What if the real threat to the American Dream isn’t rising income inequality—but an all-out war on success?In Equal is Unfair, a timely and thought-provoking work, Don Watkins and Yaron Brook reveal that almost everything we’ve been taught about inequality is wrong. You’ll discover:• why successful CEOs make so much money—and deserve to• how the minimum wage hurts the very people it claims to help• why middle-class stagnation is a myth• how the little-known history of Sweden reveals the dangers of forced equality• the disturbing philosophy behind Obama’s economic agenda.The critics of inequality are right about one thing: the American Dream is under attack. But instead of fighting to make America a place where anyone can achieve success, they are fighting to tear down those who already have. The real key to making America a freer, fairer, more prosperous nation is to protect and celebrate the pursuit of success—not pull down the high fliers in the name of equality.Mad Women: The Other Side of Life on Madison Avenue in the '60s and Beyond
By Jane Maas. 2012
"Breezy and salty." -The New York Times"Hilarious! Honest, intimate, this book tells it as it was." -Mary Wells Lawrence, author…
of A Big Life (In Advertising) and founding president of Wells Rich Greene "Breezy and engaging [though] ...The chief value of Mad Women is the witness it bears for younger women about the snobbery and sexism their mothers and grandmothers endured as the price of entry into mid-century American professional life." -The Boston Globe"A real-life Peggy Olson, right out of Mad Men." -Shelly Lazarus, Chairman, Ogilvy & MatherWhat was it like to be an advertising woman on Madison Avenue in the 60s and 70s - that Mad Men era of casual sex and professional serfdom? A real-life Peggy Olson reveals it all in this immensely entertaining and bittersweet memoir.Mad Women is a tell-all account of life in the New York advertising world by Jane Maas, a copywriter who succeeded in the primarily male jungle depicted in the hit show Mad Men. Fans of the show are dying to know how accurate it is: was there really that much sex at the office? Were there really three-martini lunches? Were women really second-class citizens? Jane Maas says the answer to all three questions is unequivocally "yes." Her book, based on her own experiences and countless interviews with her peers, gives the full stories, from the junior account man whose wife almost left him when she found the copy of Screw magazine he'd used to find "a date" for a client, to the Ogilvy & Mather's annual Boat Ride, a sex-and-booze filled orgy, from which it was said no virgin ever returned intact. Wickedly funny and full of juicy inside information, Mad Women also tackles some of the tougher issues of the era, such as unequal pay, rampant, jaw-dropping sexism, and the difficult choice many women faced between motherhood and their careers.Conquering the Impossible: My 12,000-Mile Journey Around the Arctic Circle
By Mike Horn. 2005
In August 2002, Mike Horn set out on a mission that bordered on the impossible: to travel 12,000 miles around…
the globe at the Arctic Circle - alone, against all prevailing winds and currents, and without motorized transportation.Conquering the Impossible is the gripping account of Horn's grueling 27-month expedition by sail and by foot through extreme Arctic conditions that nearly cost him his life on numerous occasions. Enduring temperatures that ranged to as low as -95 degrees Fahrenheit, Horn battled hazards including shifting and unstable ice that gave way and plunged him into frigid waters, encounters with polar bears so close that he felt their breath on his face, severe frostbite in his fingers, and a fire that destroyed all of his equipment and nearly burned him alive.Complementing the sheer adrenaline of Horn's narrative are the isolated but touching human encounters the adventurer has with the hardy individuals who inhabit one of the remotest corners of the earth. From an Inuit who teaches him how to build an igloo to an elderly Russian left behind when the Soviets evacuated his remote Arctic town, Horn finds camaraderie, kindness, and assistance to help him survive the most unforgiving conditions.This awe-inspiring account is a page-turner and an Arctic survival tale in one. Most of all, it's a testament to one man's unrelenting desire to push the boundaries of human endurance.Ultimate Memory Magic: The Transformative Program for Sharper Memory, Mental Clarity, and Greater Focus . . . at Any Age!
By Jim Karol, Michael Ross. 2019
Improve your memory, sharpen your mind, and change your life—at any age! As we age, our memories become unreliable; we…
misplace things and forget details. In Ultimate Memory Magic, memory expert Jim Karol shows that these side effects of aging are not inevitable. His memory-boosting system, called “Cogmental Intelligence,” goes beyond preserving mental acuity and actually enhances memory and mental function through lifestyle changes and mental exercises. Concentration, alertness, and focus can all be strengthened—by anyone, at any age. Karol’s cutting-edge program will show readers how to: - Sharpen their thinking and regain their mental edge - Live healthier, mentally and physically - Clear away negativity and stress - Become more creative and innovative A former steel worker who suffered from ill health, Karol used this method to transform his own life. Now he is physically healthy and renowned for his unparalleled memory. His incredible feats of memory and mentalism have been featured on The Tonight Show, The Ellen Show, Today, and more. Karol has used his Cogmental Intelligence method with clients from professional athletes to business leaders and speaks at venues around the world, from MIT to the Pentagon. With a foreword from bestselling author and physician Daniel G. Amen, Ultimate Memory Magic will allow readers of any age to hone their minds, strengthen their memories, and transform their lives.Around the World in 50 Years: My Adventure to Every Country on Earth
By Albert Podell. 2015
This is the inspiring story of an ordinary guy who achieved two great goals that others had told him were…
impossible. First, he set a record for the longest automobile journey ever made around the world, during the course of which he blasted his way out of minefields, survived a breakdown atop the Peak of Death, came within seconds of being lynched in Pakistan, and lost three of the five men who started with him, two to disease, one to the Vietcong.After that-although it took him forty-seven more years-Albert Podell set another record by going to every country on Earth. He achieved this by surviving riots, revolutions, civil wars, trigger-happy child soldiers, voodoo priests, robbers, pickpockets, corrupt cops, and Cape buffalo. He went around, under, or through every kind of earthquake, cyclone, tsunami, volcanic eruption, snowstorm, and sandstorm that nature threw at him. He ate everything from old camel meat and rats to dung beetles and the brain of a live monkey. And he overcame attacks by crocodiles, hippos, anacondas, giant leeches, flying crabs-and several beautiful girlfriends who insisted that he stop this nonsense and marry them.Albert Podell's Around the World in 50 Years is a remarkable and meaningful tale of quiet courage, dogged persistence, undying determination, and an uncanny ability to extricate himself from one perilous situation after another-and return with some of the most memorable, frightening, and hilarious adventure stories you have ever read.Finding North: How Navigation Makes Us Human
By George Michelsen Foy. 2016
Navigation is the key human skill. It's something we do everywhere, whether feeling our way through a bedroom in the…
dark, or charting a ship's course. But how does navigation affect our brains, our memory, ourselves? Blending scientific research and memoir, and written in beautiful prose, Finding North starts with a quest by the author to understand this most basic of human skills---and why it's in mortal peril.In 1844, Foy's great-great grandfather, captain of a Norwegian cargo ship, perished at sea after getting lost in a snowstorm. Foy decides to unravel the mystery surrounding Halvor Michelsen's death---and the roots of his own obsession with navigation---by re-creating his ancestor's trip using only period instruments. Beforehand, he meets a colorful cast of characters to learn whether men really have better directional skills than women, how cells, eels, and spaceships navigate; and how tragedy results from GPS glitches. He interviews a cabby who has memorized every street in London, sails on a Haitian cargo sloop, and visits the site of a secret navigational cult in Greece.At the heart of Foy's story is this fact: navigation and the brain's memory centers are inextricably linked. As Foy unravels the secret behind Halvor's death, he also discovers why forsaking our navigation skills in favor of GPS may lead not only to Alzheimers and other diseases of memory, but to losing a key part of what makes us human.Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change
By Mario A. Pfannstiel. 2023
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights…
ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.