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Unraveling Race, Politics, and Gender in Trinidad and Tobago’s Economic Development
By Jeetendra Khadan, Inder Jit Ruprah. 2024
This book delves into Trinidad and Tobago's development with a fresh lens. It stands as the inaugural empirical exploration of…
the country's unique attributes, including its diversity, ex-British colony status, small-state categorization by population size, and its dependence on hydrocarbons.Through meticulous empirical analysis, this book scrutinizes the nation's economic, social, and political outcomes within the context of these four distinctive parameters, offering fresh insights into the country's development trajectory.What sets this book apart is its unwavering commitment to a data-driven approach. Drawing upon a vast array of databases from both international and national sources, it provides a thorough examination of development indicators, household welfare metrics, firm-level performance, and individual perspectives on a wide range of political, economic, and social issues.For scholars, policymakers, and anyone with an interest in understanding how unique contextual factors shape a Trinidad and Tobago's development, this book offers an enlightening and data-rich perspective on the nation's journey towards progress and prosperity.Human Rights During the COVID-19 Pandemic: The South Asian Experience
By M. Ehteshamul Bari, Uday Shankar. 2024
This book sheds light on the fact that the proclamation of an emergency can be a legitimate constitutional method to take…
prompt preventative measures in protecting the interests of the society in times of grave crises. However, the exercise of emergency powers should not undermine a nation’s commitment to democratic values, such as maintaining the rule of law and upholding fundamental human rights. The COVID-19 pandemic has posed grave threats to the lives and health of individuals. However, since the constitutions of South Asian nations do not permit the proclamation of an emergency on health grounds, executives of these nations were constrained to rely, among other things, on ordinary legislation to tide over the threats posed by the pandemic. Although these statutes entrust the executive with extensive emergency powers, they do not simultaneously stipulate any safeguards subjecting the exercise of such powers to a reliable system of checks and balances. Accordingly, this book critically examines the exercise of emergency powers in the South Asian nations to tide over threats posed by the COVID-19 pandemic, which had a profoundly adverse impact on the human rights of individuals. Such exercise of powers was consistent with the general tendency demonstrated by succeeding generations of the executives in these nations to use emergency situations as the convenient means for imposing long-lasting limitations on the rights of individuals. Consequently, this book identifies the flaws, deficiencies, and lacunae of the legal framework in these nations, which permit the executive to assume unfettered power in the exercise of emergency measures at the expense of the liberty of individuals. Consequently, based on these findings, recommendations will be put forward for initiating reforms in these nations aimed at ensuring the maintenance of a delicate balance between the necessity to respond tograve threats and to simultaneously prevent undue intrusion on the fundamental human rights of individuals.Return Migration and Crises in Non-Western Countries (Mobility & Politics)
By Jungwon Yeo. 2024
This edited book focuses on the intersection of return migration and crises in non-Western countries. The book explores a wide range…
of theoretical and methodological perspectives while offering practical insights to address the intricate issues surrounding return migration and crises. The topics covered within this volume include return migration trends, the pivotal roles and contributions of return migrants, the social, psychological, and policy challenges faced by returnees, emerging issues stemming from return migration in their home countries, and the public and formal responses to return migration and the reintegration of returnees, and the roles of crises in these areas.This edited volume brings together diverse perspectives of academic researchers, practitioners, and policymakers on return migration. The book features cases of multiple non-Western countries in Asia (Philippines, China, India), Europe (Lithuania, Turkey, & Ukraine), the Middle East and North Africa (Morocco), and South America and the Caribbean (Mexico, Peru & Dominican Republic). Findings provide a unique opportunity to critically explore current thinking on return migration and investigate the relationship between migration and crisis from varying policy and operational viewpoints. This book, hence, attends to practitioners to develop creative solutions to both global and local policies and practices of return migration management in emerging market countries, which will support and accommodate both their returnees and residents amid challenging times.How K-Dramas Can Transform Your Life: Powerful Lessons on Belongingness, Healing, and Mental Health
By Jeanie Y. Chang. 2024
Discover the power of how K-Dramas can improve your wellbeing and provide a sense of belonging Love K-Dramas and want…
more permission to binge watch them? In How K-Dramas Can Transform Your Life: Powerful Lessons on Belongingness, Healing, and Mental Health, Licensed Marriage and Family Therapist Jeanie Y. Chang explores what K-Dramas can teach us about our own well-being and how we can use the lessons they teach us to live better and more meaningful lives. She also touches upon the powerful interrelationship between K-dramas, mental health, and belongingness. Topics covered include: Using K-Dramas as a roadmap to life, showing you how to navigate speed bumps, roadblocks, twists, turns, and dead ends Building cross-cultural relationships that you otherwise may not have without being a K-Drama fan Processing grief from the loss of a loved one to a loss of anything—a job, your physical safety, a relationship, or something else Harnessing the idea of Jeong, which is innate in Korean society and refers to the emotional sentiment of affinity, affection, kinship, and connection which is the thread throughout Jeanie's community Working the author’s trademarked mental health framework, Cultural Confidence®, to build up your mental health, identity, mindfulness, and resilience For K-Drama fans and enthusiasts and anyone curious about the influence of pop culture, How K-Dramas Can Transform Your Life is an entertaining and educational must-read on how this enormously popular global phenomenon can help us become the best versions of ourselves.How to Be the Love You Seek: the instant Sunday Times bestseller
By Dr Nicole LePera. 2023
UK bestseller, Sunday Times, December 2023'I love Dr Nicole LePera. She helps me a lot.' GWYNETH PALTROW'A practical and inspiring…
primer on how to extend true connection and love to others and to our hurting world.' DR GABOR MATE´'A loving, patient, and powerful guide to creating happy, fulfilling life relationships of all kinds. How to Be the Love You Seek is a masterwork of awareness and compassion.' JAY SHETTYA radical new path to revolutionise your relationships Why are our closest relationships so often a source of more stress than solace? Whether the relationship is with a romantic partner, a parent, child, friend or colleague, the dynamic is frequently the same - you'd like the relationship to change for the better, yet nothing you try seems to work. Author of international bestseller How to Do the Work, Dr Nicole LePera has heard these frustrating patterns of loneliness, disconnection, and resentment described time and again, both from patients in her clinical practice and from her global online community. In this groundbreaking book she offers a new path to healing our relationships by tapping into the power of the heart.How to Be the Love You Seek harnesses the latest scientific research to teach us how to recognise our dysfunctional patterns, identify their roots in our earliest relationships, break painful cycles, build security and share compassion with ourselves and others. Through stories, exercises, journal prompts, and other practical tools, Dr LePera empowers us first to strengthen our foundation of self-love, paving the way for deeper, more harmonious connections with those around us.When you become the love you seek, you have the power to transform every relationship, from your most intimate partnerships to the bonds that hold our communities together.Uncomfortably Off: Why Addressing Inequality Matters, Even for High Earners
By Marcos González Hernando, Gerry Mitchell. 2023
In highly unequal societies such as the UK, where the top 10% take a higher share of disposable income than…
in most other European countries, many feel resentment towards high earners. On paper, they are doing well, but inequality isn’t even working for them. Uncomfortably Off reveals that those generally considered to be the most affluent feel anxious about the future and struggle to keep up, or even to stay put. They are starting to doubt their common sense ideas about hard work and meritocracy as work pays less and less and life is becoming more uncomfortable. This book makes two crucial arguments. First, reducing income inequality will benefit everyone, even those quite near the top. Second, we need to understand the anxieties of high earners to understand their politics. As leading managers and professionals they have disproportionate influence on the institutions that rule over our public life. Their interests are ultimately not that dissimilar from those of the median earner: being able to afford a good quality of life in an ever more expensive and uncertain world. The hope of this book is to prompt high earners to question accepted truths and long-held beliefs that affect how they see themselves and judge others. In doing so, it seeks to help us all understand why dismissing the concerns of this group will not help in the fight to solve inequality.What Price Israel?: 50th Anniversary Edition 1953-2003
By Alfred M. Lilienthal. 2003
In this classic study, first published by H. Regnery Co. (Chicago, 1953), the anti-Zionist writer Alfred Lilienthal details the activities…
of Zionist organizations in the United States in the 1950s and 1960s. He argues passionately that dual nationality is implicit in Zionist ideology and poses a potential negative impact on the majority of the world's Jews. ABOUT THE AUTHOR Alfred M. Lilienthal is a leading Jewish-American anti-Zionist author and expert on the Middle East. He is the author of The Zionist Connection (1978), There Goes the Middle East (1957), and The Other Side of the Coin (1965).Assessment, Risk and Decision Making in Social Work: An Introduction (Transforming Social Work Practice Series)
By Campbell Killick, Brian J. Taylor. 2024
As a practising social worker, you will need to be able to make sound judgments in complex contexts and when…
you are under pressure. This book covers the essential knowledge you will need to understand and develop skills in relation to professional judgement and decision making processes, including: - the use of assessment tools; - engagement in assessment and decision processes; - the context of risk, complexity and uncertainty in practice; - communication and management of risk within social care processes.Assessment, Risk and Decision Making in Social Work: An Introduction (Transforming Social Work Practice Series)
By Campbell Killick, Brian J. Taylor. 2024
As a practising social worker, you will need to be able to make sound judgments in complex contexts and when…
you are under pressure. This book covers the essential knowledge you will need to understand and develop skills in relation to professional judgement and decision making processes, including: - the use of assessment tools; - engagement in assessment and decision processes; - the context of risk, complexity and uncertainty in practice; - communication and management of risk within social care processes.Public Sector Management
By Norman Flynn, Alberto Asquer. 2024
In an era marked by unprecedented challenges, from the climate crisis to the rise of populism, the ways to manage…
public sector organisations have dramatically changed. In the eighth edition of this bestselling textbook, Flynn and Asquer offer the definitive introduction to public administration. Now substantially revised and updated throughout, this text reflects the latest approaches, tools and techniques that help governments respond to the multifaceted problems facing societies today and pre-empt those of tomorrow. Recognising the importance of context, Public Sector Managementunderscores that one-size-fits-all management practices are inadequate. Learn how public sector management adapts to changing political climates and societal pressures and be guided through the intricacies of making evidence-based policies while acknowledging the political dynamics that shape them. Updates to the eighth edition include: · A Global Perspective: Explore variations in public sector management shaped by cultural, historical, and institutional contexts, and gain a deep understanding of how governments address challenges in unique ways. · Balancing Theory and Practice: the new edition offers amore detailed and holistic perspective on public sector management by bringing in the latest theoretical insights and real-world public sector management practices. · Adapting to Change and tacking today’s issues: Confront the challenges faced in the age of technology, from artificial intelligence to Big Data; the climate crisis and clean energy transitions; and resulting from the latest geopolitical shifts including workforce migration to the erosion of trust in democracies. · A Call for Contextual Understanding: Learn how factors such as heterogeneity, population, income inequality, and technological access influence public sector management practices. Public Sector Management is essential reading for upper undergraduate and postgraduate students studying public sector management or public administration and is perfect for those studying on a Master of Public Administration programme. Norman Flynn was Director of the Centre for Financial and Management Studies, SOAS, University of London and Programme Director of the MSc in Public Policy and Management. Alberto Asquer is Head of the School of Finance and Management, Programme Director, MSc Public Policy and Management, and Senior Lecturer of Public Policy and Management at SOAS University of LondonPublic Sector Management
By Norman Flynn, Alberto Asquer. 2024
In an era marked by unprecedented challenges, from the climate crisis to the rise of populism, the ways to manage…
public sector organisations have dramatically changed. In the eighth edition of this bestselling textbook, Flynn and Asquer offer the definitive introduction to public administration. Now substantially revised and updated throughout, this text reflects the latest approaches, tools and techniques that help governments respond to the multifaceted problems facing societies today and pre-empt those of tomorrow. Recognising the importance of context, Public Sector Managementunderscores that one-size-fits-all management practices are inadequate. Learn how public sector management adapts to changing political climates and societal pressures and be guided through the intricacies of making evidence-based policies while acknowledging the political dynamics that shape them. Updates to the eighth edition include: · A Global Perspective: Explore variations in public sector management shaped by cultural, historical, and institutional contexts, and gain a deep understanding of how governments address challenges in unique ways. · Balancing Theory and Practice: the new edition offers amore detailed and holistic perspective on public sector management by bringing in the latest theoretical insights and real-world public sector management practices. · Adapting to Change and tacking today’s issues: Confront the challenges faced in the age of technology, from artificial intelligence to Big Data; the climate crisis and clean energy transitions; and resulting from the latest geopolitical shifts including workforce migration to the erosion of trust in democracies. · A Call for Contextual Understanding: Learn how factors such as heterogeneity, population, income inequality, and technological access influence public sector management practices. Public Sector Management is essential reading for upper undergraduate and postgraduate students studying public sector management or public administration and is perfect for those studying on a Master of Public Administration programme. Norman Flynn was Director of the Centre for Financial and Management Studies, SOAS, University of London and Programme Director of the MSc in Public Policy and Management. Alberto Asquer is Head of the School of Finance and Management, Programme Director, MSc Public Policy and Management, and Senior Lecturer of Public Policy and Management at SOAS University of LondonThe Art of Showing Up: How To Be There For Yourself And Your People
By Rachel Wilkerson Miller. 2020
A modern roadmap to true connection—first by showing up for yourself and then for others If you’re having trouble connecting…
with those around you, know that you’re not the only one. Adult friendships are tricky!!! Part manifesto, part guide, The Art of Showing Up is soul medicine for our modern, tech-mediated age. Rachel Wilkerson Miller charts a course to kinder, more thoughtful, and more fulfilling relationships—and, crucially, she reminds us that “you can’t show up for others if you aren’t showing up for yourself first.” Learn to fearlessly . . . define your needs, reclaim your time, and commit to self-care ask for backup when times are tough—and take action when others are in crisis meet and care for new friends, and gently end toxic friendships help your people feel more seen (and more OK) overall!This book provides an account of the transformation of Chinese stakeholders' engagement in Internet governance, from normative contestation to integration,…
and from isolation to an industrial leadership role. The book concludes that Chinese stakeholders are not seeking to fragment the Internet but are rather integrating in the existing global Internet governance mechanisms while adopting strong regulation domestically. This counters a widespread media (and academic) narrative on China as the promoter of an alternative Internet and/or an alternative model of Internet governance. These conclusions are reached through a mix of qualitative methods, including interviews with people involved first-hand in Internet governance, such as technologists engaged in the making of Internet and mobile connectivity standards.This book examines the efforts of the government in Scotland to manage the increase of migrants travelling to Britain at…
the end of the nineteenth century. Focussing on the period between 1885 and 1939, the book explores how the Scottish machinery of government handled the administration of ‘foreigners.’ The author uses a comparative, thematic approach to analyse migrant experiences, identities, and relationships with state institutions. Drawing from state records held by the National Records of Scotland in Edinburgh, the book argues that Scottish officials in semi-autonomous boards began to recognise, describe and enumerate the presence of the ‘foreigner’ in the early twentieth century, framing their handling of foreignness in accordance with the Aliens Act of 1905. The author goes on to explain that institutions operating in Scotland developed a distinctly Scottish approach to alien matters, which continued up until the Second Word War. Therefore, an increasing number of importantdecisions affecting migrants were taken by a distinctly Scottish machinery of government, impacting on how Scottish officials understood foreignness, and how those identified as foreigners understood their identity in relation to Scottishness. Contributing significantly to current heated debates on migration and identity amongst researchers and the general public in Europe and beyond, this book provides essential insights into the ways in which a ‘sub-state’ began to develop practices, processes and attitudes towards migration which were not always in line with that of the central government.The Fast: The History, Science, Philosophy, and Promise of Doing Without
By John Oakes. 2024
With fasting at an all-time high in popularity, here is the first deep exploration into the surprising history and science…
behind the practice—essential to many religions and philosophies.Whether for philosophical, political, or health-related reasons, fasting marks a departure from daily routine. It involves doing less but doing less in a radical way. Based on extensive historical, scientific, and cultural research and reporting, The Fast illuminates the numerous facets of this act of self-deprivation. John Oakes interviews doctors, spiritual leaders, activists, and others who guide him through this practice—and embarks on fasts of his own—to deliver a book that supplies readers curious about fasting with profound new understanding, appreciation, and inspiration. In recent years, fasting has become increasingly popular for a variety of reasons—from health advocates who see fasting as a method to lose weight or to detox, to the faithful who fast in prayer, to seekers pursuing mindfulness, to activists using hunger strikes as an effective means of peaceful protest. Notable fasters include Moses, Buddha, Jesus, Muhammad, Gandhi, George Washington, Abraham Lincoln, Emily Dickinson, Mark Twain, Cesar Chavez, and a long list of others who have drawn on its power over the ages and across borders and cultures. The Fast looks at the complex science behind the jaw-dropping biological phenomena that occur inside the human body when we fast. Metabolic switching induced by fasting can prompt repair and renewal down to the molecular level; such fasting can provide benefits for those suffering from obesity and diabetes, cancer, epilepsy, cardiovascular disease, neurodegenerative disorders, and more. Prolonged fasting can serve both to reinvigorate the immune system and to protect it against damage. Beyond the physical experience, fasting can be a great collective unifier, an instant leveler that connects us purely by virtue of being an act accessible to all, and it has been adopted by religions and political movements all over the world for millennia. Fasting is central to holy seasons and days such as Lent (Christianity), Ramadan (Islam), Yom Kippur (Judaism), Uposatha (Buddhism), and Ekadashi (Hinduism). On an individual level, devout ascetics who master self-deprivation to an extreme are believed to be closer to the divine, ascending to enlightenment or even sainthood. Through the ages, fasting in the name of justice—a hunger strike—has signaled purity of intent and action. It&’s a tactic that demands commitment, serves to highlight the cruelty of those in authority, and appeals to shared values: that we&’re united by a common humanity and we deserve to be heard. Advocates who have waged hunger strikes include Gandhi in India, Bobby Sands in Ireland, and the Taxi Workers Alliance in New York City. Fasting reminds us of the virtues of holding back, of not consuming all that we can. Ultimately, this book shows us that fasting is about much more than food: it is about taking control of your life in new and empowering ways and reconsidering your place in the world.The Supermajority: How the Supreme Court Divided America
By Michael Waldman. 2023
A &“terrific, if chilling, account&” (The Guardian) of how the Supreme Court&’s new conservative supermajority is overturning decades of law…
and leading the country in a dangerous political direction.In The Supermajority, Michael Waldman explores the tumultuous 2021–2022 Supreme Court term. He draws deeply on history to examine other times the Court veered from the popular will, provoking controversy, and backlash. And he analyzes the most important new rulings and their implications for the law and for American society. Waldman asks: What can we do when the Supreme Court challenges the country? Over three days in June 2022, the conservative supermajority overturned the constitutional right to abortion, possibly opening the door to reconsider other major privacy rights, as Justice Clarence Thomas urged. The Court sharply limited the authority of the EPA, reducing the prospects for combatting climate change. It radically loosened curbs on guns amid an epidemic of mass shootings. It fully embraced legal theories such as &“originalism&” that will affect thousands of cases throughout the country. These major decisions—and the next wave to come—will have enormous ramifications for every American. It was the most turbulent term in memory—with the leak of the opinion overturning Roe v. Wade, the first Black woman justice sworn in, and the justices turning on each other in public, Waldman previews the 2022–2023 term and how the brewing fights over the Supreme Court and its role that already have begun to reshape politics. The Supermajority is &“a call to action as much as it is a history of the Supreme Court &“ (Financial Times) at a time when the Court&’s dysfunction—and the demand for reform—are at the center of public debate.What the Taliban Told Me
By Ian Fritz. 2023
An &“essential&” (Kevin Maurer, #1 New York Times bestselling author) memoir of a young Air Force linguist coming-of-age in a…
war that is lost.When Ian Fritz joined the Air Force at eighteen, he did so out of necessity. He hadn&’t been accepted into colleges thanks to an indifferent high school career. He&’d too often slept through his classes as he worked long hours at a Chinese restaurant to help pay the bills for his trailer-dwelling family in Lake City, Florida. But the Air Force recognizes his potential and sends him to the elite Defense Language Institute in Monterey, California, to learn Dari and Pashto, the main languages of Afghanistan. By 2011, Fritz was an airborne cryptologic linguist and one of only a tiny number of people in the world trained to do this job on low-flying gunships. He monitors communications on the ground and determines in real time which Afghans are Taliban and which are innocent civilians. This eavesdropping is critical to supporting Special Forces units on the ground, but there is no training to counter the emotional complexity that develops as you listen to people&’s most intimate conversations over the course of two tours, Fritz listens to the Taliban for hundreds of hours, all over the country night and day, in moments of peace and in the middle of battle. What he hears teaches him about the people of Afghanistan—Taliban and otherwise—the war, and himself. Fritz&’s fluency is his greatest asset to the military, yet it becomes the greatest liability to his own commitment to the cause. Both proud of his service and in despair that he is instrumental in destroying the voices that he hears, What the Taliban Told Me is a &“fraught, moving&” (Kirkus Reviews) coming-of-age memoir and a reckoning with our twenty years of war in Afghanistan.How to Influence Anyone, Anywhere, Every Time: The Art and Science of Communication at Work
By Colin James, Erica Bagshaw. 2024
We communicate all the time. But do we have impact? Do we influence? When you speak, do people lean in?…
When they hear you, do others feel impressed, challenged, motivated or inspired? Through tested frameworks and instantly applicable techniques, How to Influence Anyone, Anywhere, Every Time shows you how to use your words and your body language to engage and persuade. With this handbook, you'll learn crucial communication skills for delivering with impact in any professional setting — be it in the boardroom, your next sales meeting or interpersonal interactions. Master how to deliver your message with conviction, confidence and clarity. Globally renowned speaking coaches Colin James and Erica Bagshaw share their proven methodology for wielding influence in any and every context. In How to Influence Anyone, Anywhere, Every Time, they show you how to systematically get and hold people’s attention — and use your influence to achieve positive results in your organisation or business. Whether you’re working face-to-face, you need to create presence online, or you’re crafting a written message, you’ll discover the tips you need. Communicate more effectively with a tried-and-trusted process for success, using the 3 Ds: Diagnose: Who is your audience, what is the context and what is your desired outcome? Design: Get the magic 12 steps that make it easy to tailor your next communication to better engage and influence your audience. Deliver: Don't know what to do with your hands? Learn how to master body language, your voice, visual aids and even your energy for a delivery that will captivate, inspire and persuade even the toughest audience. How to Influence Anyone, Anywhere, Every Time is a must-have resource for anyone who needs to present their ideas, gain trust and bring about real change.Military, Inc.: Inside Pakistan's Military Economy
By Ayesha Siddiqa. 2017
Pakistan occupies a paradoxical, even contradictory place in American foreign policy. Nominally a strategic ally in the war on terror,…
it is the third-largest recipient of US aid in the world. At the same time, it is run by its military and intelligence service—whose goals certainly do not always overlap with US priorities. This book offers a close look at what the rise of the military has meant for Pakistani society. Ayesha Siddiqa shows how entrenched the military has become, not just in day-to-day governance, but in the Pakistani corporate sector as well. What are the consequences of this unprecedented merging of the military and corporate sectors? What does it mean for Pakistan’s economic development—let alone for hopes of an eventual return to democracy and de-militarization? This new edition brings Siddiqa’s account fully up to date with a new preface and conclusion that emphasize the changing role of the media.Bringing out the Best In People: How To Apply the Astonishing Power of Positive Reinforcement
By Aubrey C. Daniels. 2016
Maximize employee performance with this updated edition of the classic bestseller In Bringing Out the Best in People: How…
to Apply the Astonishing Power of Positive Reinforcement, renowned thought leader and internationally recognized workplace expert Aubrey Daniels takes a look at today’s rapidly changing work environment, providing a timely update to his seminal book on performance management. As one of the foremost speakers and writers in the human performance field, for nearly 40 years Daniels has worked with organizations to apply scientifically-based behavioral tools and principles to effectively address workplace issues―particularly as they relate to management, leadership, culture, innovation, safety, engagement, and collaboration. Bringing Out the Best in People: How to Apply the Astonishing Power of Positive Reinforcement, presents Daniels’ proven strategies that have been successfully adopted by hundreds of organizations worldwide―ranging from start-ups to Fortune 100 companies―and delivers step-by-step instruction and positive practices to help you implement and sustain positive change. With a behavioral foundation and new chapters on employee engagement and the impact of the exponential increase in technology, this latest edition features all new examples, updated approaches to effective recognition and rewards systems, tips for stimulating and fostering innovation and creativity, and productive ways to embrace and empower the multi-generational workforce, including Millennials and future generations. This timely update tackles the changes in the contemporary work environment, while providing step-by-step instructions and proven practices that have been adopted by Daniels’ global clients, from startups to Fortune 100 companies. Learn how to: • Create effective recognition and rewards systems that are positively reinforcing to employees • Stimulate innovation and creativity in exciting new ways • Understand fluency as an efficient way to reduce training costs and increase training effectiveness for all employees • Engage employees in ways that lead to improved performance and a stronger culture • Motivate and empower the multi-generational workforce • Understand and shape how technology is affecting employee behavior―for better and worse