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By Maira Kalman. 2002
The Snicker candy bar appeared and Babe Ruth hit his 611th home run P …
P That was also the year the John J Harvey fireboat was first launched It had levers buttons buckets brass trim and five engines and it fought fires on the piers But by 1995 the city had little use for a fireboat and it sold the Harvey to group of people who restored and used it for fun P P Then came 9 11 something so huge and horrible happened that the whole world shook The Harvey was called back into service Firefighters attached their hoses to the boat and fought fires for four days and nights P P Kalman does some extraordinary things in this beautiful picture book She takes the fireboat s history and puts it within the context of a city that has endured framing the enormity of 9 11 so young readers and even small children can begin to grasp what happened At the same time she makes the event part of life s continuum of loss and enduranceBy Robert W. Lucas. 2001
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center…
staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers, problem solving, and decision-making--all within the context of a busy call center. How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement. Readers will learn how to: • Identify the roles and responsibilities of a call center staff • Prepare yourself to deliver quality service • Learn to communicate successfully • Identify current legislation, terminology, and technology affecting call center staff • Develop skills for building trust • Enhance telephone verbal skills and vocal quality • Build problem solving and decision-making skills • Learn to handle difficult customer situations • Improve your time-management and multitasking skills • Identify ways to control your stress level • Learn to recover from mistakes—yours and your customer’sBy Dale Mayer. 2011
Today's economy leaves little room for second chances in the job market. Hiring managers are swamped with applications. What are…
you doing to rise to the top of the pile and get noticed? If it isn't creating a cover letter driven by facts and filled with punch, you aren't doing enough.The cover letter is often overlooked as a key marketing tool - the perfect introduction. It can be blank and uninteresting or it can offer the potential employer exactly what they are seeking. Don't overlook this simple step that can improve your chances over other candidates. This book walks you through the various elements of a good cover letter, taking you through each step with plenty of examples to show exactly what you need to know to create the best cover letter over and over again. Make yours the one that brings the light of relief into the recruiter's eye as they see the perfect candidate.At just over a hundred pages, this concise, easy to read guide is full of professional information that will make your job search take off.By Terri Tierney Clark. 2014
In today's world, women's career success relies on much more than just taking advice from a mentor, knowing how to…
network, and being proactive. Young professional women have to learn how to analyze career decisions for themselves and figure out what to do when their decisions don't work out. Learn, Work, Lead: Things Your Mentor Won't Tell You is a cutting-edge career and job search guide that will teach you those skills and give you the tools to navigate successfully in a gender-biased workplace. It will show you how to plan your career now so that you will be chosen to lead in the future. Coaching on how to analyze career decisions and make the best choices even when your solutions differ from your mentors' advice. Guidance on how to succeed even when you're faced with problems that no one could predict. Tools to develop your optimal career plan. Lessons from top business leaders' career war stories.By Tom Stein, Greg Wood. 2013
Things have changed, times have changed, and times are tough - especially if you're a military veteran seeking employment in…
today's economy. This essential guide is designed to help you succeed in your civilian job search. Written by a career military officer and a career expert, TheHireTactics introduces a methodology that includes innovative tools that go far beyond the traditional resume and cover letter. You will learn how to define your value in civilian terms and employ the strategies and tactics necessary to differentiate yourself from the competition and successfully complete your job search mission.Learn the 4 Milestones for Civilian Employment: Packaging - teaches you how to implement new and unique tools that will clearly separate you from your competition. Promotion - introduces strategies and techniques that help you successfully penetrate the hidden job market by broadcasting your value to the business community, not your resume. Product Demonstration - teaches you the techniques to conduct a proactive, strategic interview that will greatly enhance your chances of getting the offer. Pricing - Teaches you how to negotiate the difference between what you're offered and your true worth to the organization.By Tom Stein, Greg Wood. 2013
Things have changed, times have changed, and times are tough - especially if you're a military veteran seeking employment in…
today's economy. This essential guide is designed to help you succeed in your civilian job search. Written by a career military officer and a career expert, TheHireTactics introduces a methodology that includes innovative tools that go far beyond the traditional resume and cover letter. You will learn how to define your value in civilian terms and employ the strategies and tactics necessary to differentiate yourself from the competition and successfully complete your job search mission.Learn the 4 Milestones for Civilian Employment: Packaging - teaches you how to implement new and unique tools that will clearly separate you from your competition. Promotion - introduces strategies and techniques that help you successfully penetrate the hidden job market by broadcasting your value to the business community, not your resume. Product Demonstration - teaches you the techniques to conduct a proactive, strategic interview that will greatly enhance your chances of getting the offer. Pricing - Teaches you how to negotiate the difference between what you're offered and your true worth to the organization.By Tom Stein, Greg Wood. 2013
Things have changed, times have changed, and times are tough - especially if you're a military veteran seeking employment in…
today's economy. This essential guide is designed to help you succeed in your civilian job search. Written by a career military officer and a career expert, TheHireTactics introduces a methodology that includes innovative tools that go far beyond the traditional resume and cover letter. You will learn how to define your value in civilian terms and employ the strategies and tactics necessary to differentiate yourself from the competition and successfully complete your job search mission.Learn the 4 Milestones for Civilian Employment: Packaging - teaches you how to implement new and unique tools that will clearly separate you from your competition. Promotion - introduces strategies and techniques that help you successfully penetrate the hidden job market by broadcasting your value to the business community, not your resume. Product Demonstration - teaches you the techniques to conduct a proactive, strategic interview that will greatly enhance your chances of getting the offer. Pricing - Teaches you how to negotiate the difference between what you're offered and your true worth to the organization.By Tom Stein, Greg Wood. 2013
Things have changed, times have changed, and times are tough - especially if you're a military veteran seeking employment in…
today's economy. This essential guide is designed to help you succeed in your civilian job search. Written by a career military officer and a career expert, TheHireTactics introduces a methodology that includes innovative tools that go far beyond the traditional resume and cover letter. You will learn how to define your value in civilian terms and employ the strategies and tactics necessary to differentiate yourself from the competition and successfully complete your job search mission. Learn the 4 Milestones for Civilian Employment: Packaging - teaches you how to implement new and unique tools that will clearly separate you from your competition. Promotion - introduces strategies and techniques that help you successfully penetrate the hidden job market by broadcasting your value to the business community, not your resume. Product Demonstration - teaches you the techniques to conduct a proactive, strategic interview that will greatly enhance your chances of getting the offer. Pricing - Teaches you how to negotiate the difference between what you're offered and your true worth to the organization.By Greg Wood. 2013
This essential guide is designed to help you quickly succeed in your search for employment in today's economy. Things have…
changed, times have changed, and times are tough. Old methods that typically rely on resumes and cover letters no longer work. New strategies and tools are needed for job-hunting success, and you will find them here. The Hire Advantage combines the four key milestones to employment based on Greg Wood's proven job-hunting series, TheHireRoad: Packaging - teaches you how to implement new and unique tools that will clearly separate you from your competition. Promotion - introduces strategies and techniques that help you successfully penetrate the hidden job market by broadcasting your value to the business community, not your resume. Product Demonstration - teaches you the techniques to conduct a proactive, strategic interview that will greatly enhance your chances of getting the offer. Pricing - teaches you how to negotiate the difference between what you're offered and your true worth to the organization.By Greg Wood. 2013
This essential guide is designed to help you quickly succeed in your search for employment in today's economy. Things have…
changed, times have changed, and times are tough. Old methods that typically rely on resumes and cover letters no longer work. New strategies and tools are needed for job-hunting success, and you will find them here. The Hire Advantage combines the four key milestones to employment based on Greg Wood's proven job-hunting series, TheHireRoad: Packaging - teaches you how to implement new and unique tools that will clearly separate you from your competition. Promotion - introduces strategies and techniques that help you successfully penetrate the hidden job market by broadcasting your value to the business community, not your resume. Product Demonstration - teaches you the techniques to conduct a proactive, strategic interview that will greatly enhance your chances of getting the offer. Pricing - teaches you how to negotiate the difference between what you're offered and your true worth to the organization.By Greg Wood. 2013
This essential guide is designed to help you quickly succeed in your search for employment in today's economy. Things have…
changed, times have changed, and times are tough. Old methods that typically rely on resumes and cover letters no longer work. New strategies and tools are needed for job-hunting success, and you will find them here. The Hire Advantage combines the four key milestones to employment based on Greg Wood's proven job-hunting series, TheHireRoad: Packaging - teaches you how to implement new and unique tools that will clearly separate you from your competition. Promotion - introduces strategies and techniques that help you successfully penetrate the hidden job market by broadcasting your value to the business community, not your resume. Product Demonstration - teaches you the techniques to conduct a proactive, strategic interview that will greatly enhance your chances of getting the offer. Pricing - teaches you how to negotiate the difference between what you're offered and your true worth to the organization.By Greg Wood. 2013
This essential guide is designed to help you quickly succeed in your search for employment in today's economy. Things have…
changed, times have changed, and times are tough. Old methods that typically rely on resumes and cover letters no longer work. New strategies and tools are needed for job-hunting success, and you will find them here. The Hire Advantage combines the four key milestones to employment based on Greg Wood's proven job-hunting series, TheHireRoad: Packaging - teaches you how to implement new and unique tools that will clearly separate you from your competition. Promotion - introduces strategies and techniques that help you successfully penetrate the hidden job market by broadcasting your value to the business community, not your resume. Product Demonstration - teaches you the techniques to conduct a proactive, strategic interview that will greatly enhance your chances of getting the offer. Pricing - teaches you how to negotiate the difference between what you're offered and your true worth to the organization.By Greg Wood. 2013
This essential guide is designed to help you quickly succeed in your search for employment in today's economy. Things have…
changed, times have changed, and times are tough. Old methods that typically rely on resumes and cover letters no longer work. New strategies and tools are needed for job-hunting success, and you will find them here. The Hire Advantage combines the four key milestones to employment based on Greg Wood's proven job-hunting series, TheHireRoad: Packaging - teaches you how to implement new and unique tools that will clearly separate you from your competition. Promotion - introduces strategies and techniques that help you successfully penetrate the hidden job market by broadcasting your value to the business community, not your resume. Product Demonstration - teaches you the techniques to conduct a proactive, strategic interview that will greatly enhance your chances of getting the offer. Pricing - teaches you how to negotiate the difference between what you're offered and your true worth to the organization.By Tom Stein, Greg Wood. 2013
Things have changed, times have changed, and times are tough - especially if you're a military veteran seeking employment in…
today's economy. This essential guide is designed to help you succeed in your civilian job search. Written by a career military officer and a career expert, TheHireTactics introduces a methodology that includes innovative tools that go far beyond the traditional resume and cover letter. You will learn how to define your value in civilian terms and employ the strategies and tactics necessary to differentiate yourself from the competition and successfully complete your job search mission.Learn the 4 Milestones for Civilian Employment: Packaging - teaches you how to implement new and unique tools that will clearly separate you from your competition. Promotion - introduces strategies and techniques that help you successfully penetrate the hidden job market by broadcasting your value to the business community, not your resume. Product Demonstration - teaches you the techniques to conduct a proactive, strategic interview that will greatly enhance your chances of getting the offer. Pricing - Teaches you how to negotiate the difference between what you're offered and your true worth to the organization.By Peterson S. 2009
Getting a Government Job: The Civil Service Handbook offers everything you need for getting a job with the U.S. government.…
This book describes in detail the advantages and disadvantages of working for the government, salary, benefits, training, advancement, job qualifications, and opportunities for veterans and students. You will explore the five fields in the federal government that are projected to see the greatest job growth and learn about job announcements and possible testing requirements. Furthermore, you will receive in-depth guidance on how to conduct a successful job search and how to match your personal skills with job requirements. The book will teach you how to put together an outstanding application package and how to follow up with a successfull intervew. This reference includes a broad variety of sample forms, cover letters, and resumes, as well as an extensive list of Web sites that can aid you in finding the right government job for you.By Des McCabe. 2011
Employment is changing Fewer of us have full-time jobs with final salary pensions and the former assumption that…
if you studied hard you would get the job of your dreams no longer holds Work It Out will help you gain the skills aptitude and confidence to adapt and prosper in this new world of work whatever your age or background Rather than devoting all your time to one job often to the exclusion of other interests Work It Out shows you how to find and create individual pieces of work with the help of personal contacts the internet and other resources and use these workpieces to build a career But this book is about far more than the process of working to earn money It provides a template for making work fit into your life providing an income and financial security but also accommodating the needs of your family and relationships and satisfying your personal ambitions Let it guide you in creating a life that is truly fulfillingBy Peterson S. 2010
Advice about state and federal workforce training to help prepare you for the new jobs that are now available. Topics…
covered are: using the internet, finding a one-stop career center, veterans's affairs, registered apprenticeship programs, ARRA green job training grants, and state's one-stop career centers. For more information see Peterson's Green Careers in Building and Landscaping.By Peterson'S. 2009
Peterson's MBA Programs provides comprehensive profiles of up-to-date information on full-time, part-time, joint-degree, Executive MBA, and online graduate programs at…
more than 1,000 institutions, including degrees comparable or equivalent to an MBA. A wealth of facts and figures on admission and degree requirements, entrance difficulty, postgraduate hiring rates, financial aid, and contact information for approximately 4,000 graduate-level business programs are all available within Peterson's guide. It contains informative articles such as how an MBA can advance a career, how to choose the right program and pay for it, the advantages of getting your advanced business degree abroad, information on the latest hiring and salary trends, and application tips, including guidance on how to write a winning essay. Profiles of institutions are listed alphabetically within state, province, or country, with all the fast facts an applicant needs-plus two-page narrative descriptions which contain even more in-depth information on schools.By Peterson S. 2010
Looking for a four-year school with great green programs? You're in good company! In a recent survey, 7 out of…
10 students stated that they prefer green universities. As part of Peterson's Green Careers in Energy, this eBook offers profiles on 25 colleges and universities that offer innovative energy-related degree programs and support vibrant on-campus sustainability programs and organizations.By Peterson S. 2010
Looking for information on green career help provided by state and federal workforce training centers? As part of Peterson's Green…
Careers in Energy, this eBook offers information for the One-Stop Centers for all fifty U.S. states and the District of Columbia, plus a general description of each individual program and workforce development information that each center provides-including resources for finding jobs, writing resumes, and developing interview skills. Simply find your state and you'll uncover a wealth of information, including phone numbers and Web addresses.