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The Soul of the Organization
By David B. Zenoff. 2013
Using Mac OS Mavericks ?is the essential guide to using a computer running Mavericks, providing a complete resource for both…
the beginner and the enthusiast. Techniques are step-by-step using photography and screen prints throughout, together with concise, easy to follow text from an established expert in the field, provide a comprehensive guide to Apple Macs. Whether you have just bought your first Mac, switched from Windows, or are a keen computer user, this book will provide you with a firm grasp of the underpinning foundations and equip you with the skills needed to use a Mac like a pro. ?Keeping on Track: Maintaining Control
By Harvard Business Review Press. 2004
Keeping project team members motivated and focused is vital to the success of any project. This chapter focuses on three…
key responsibilities of project managers that allow them to master conflict and handle problems that might arise. Communication is an essential system that must be in place before an effective project management model is created.Adapt the Master Brand to Silo Markets: Developing a Master Brand Strategy
By David Aaker. 2008
Standardizing the brand and supporting marketing programs across all silos of an organization facilitates consistency in look, feel, and message.…
In addition, the chances of creating synergistic marketing programs will be enhanced, and the organization will be more likely to rally around the brand promise. However, there are situations in which a standardized brand is not optimal or even feasible because it cannot deliver a winning position in a silo market. In that case, there needs to be a process to adapt a master brand so that it has traction in each silo market while maintaining consistency to its core values.The Deep: Entrepreneurship in the Public Sector (B)
By Amy C. Edmondson, Barbara Zepp Larson. 2014
From Machinery to Mobility
By Jeffrey Roy. 2012
The Westminster-stylized model of Parliamentary democratic governance is out of step with today's digitally and socially networked world. The resulting…
context for public sector governance brings both promise and peril - with profound consequences for public servants, elected officials, and citizens alike. This book presents a timely and thorough examination of the main sources of tension between the political and administrative foundations of the traditional state apparatus, commonly referred to as 'machinery', and newly emerging alternative governance mindsets and mechanisms driven by the advent of 'mobility'. Consistent with the emergence of Government 2.0, some of the critical technological and organizational dimensions of mobility include openness, cloud computing, privacy and security, and social media. Furthermore, a more informed, educated, and connected citizenry creates new pressures and opportunities for public engagement, particularly online. Blending conceptual and empirical perspectives from Canada and many other jurisdictions around the world, this book aims to provide scholars, students, and practitioners of democratic and public sector governance with fresh insight into both the prospects for reform and the critical choices that lie ahead for governments and citizens in an increasingly mobile and participative age.BTEC First Business Level 2 Assessment Guide: Unit 1 Enterprise in the Business World & Unit 2 Finance for Business
By Ian Gunn, Carole Trotter. 2013
Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction…
criteria.By focusing on assessment this compact guide leads students through each pass, merit and distinction criterion by clearly showing them what they are required to do.Helps your students' to tackle the new exam with confidence with mock examination questions together with answers and feedback Provides a sample student answer for every single pass, merit and distinction criterion, together with detailed assessor's comments on how work can be improved, so that students know exactly what their work needs to show to hit their grade target Includes realistic model assignments that provide an opportunity to generate all evidence, with each criterion and grade clearly indicated. Supports students with detailed revision-style summaries of all the learning aims from the unit allowing them to quickly find the facts and ideas they will need for their assessment. Enables you to customise your course to the units you deliver when used alongside other guides in the seriesIdentity at Work
By Eric Olmedo. 2015
This book investigates the interface of ethnicity with occupation, empirically observed in luxury international hotels in Kuala Lumpur, Malaysia. It…
employs the two main disciplines of anthropology and sociology in order to understand the root causes and meaning of ethnicity at work within the hospitality industry sector. More specifically, it observes social change in a multi-ethnic and non-secular society through an ethnographic study located in a micro organisation: the Grand Hotel. At the individual level, this research shows how identity shifts and transformation can be mediated through the consumption and manipulation of food at the workplace. In addition, it combines an ambitious theoretical discussion on the concept of ethnicity together with empirical data that highlights how ethnicity is lived on an everyday basis at a workplace manifesting the dynamics of cultural, religious and ethnic diversity. The book presents the quantitative and qualitative findings of two complementary surveys and pursues an interdisciplinary approach, as it integrates methodologies from the sociology of organisations with classic fieldwork methods borrowed from ethnology, while combining French and Anglo-Saxon schools of thoughts on questions of identity and ethnicity. The results of the cultural contact occurring in a westernised pocket of the global labour market - in which social practices derive from the headquarters located in a society where ethnicity is self-ascribed - with Malaysian social actors to whom ethnicity is assigned will be of particular interest for social scientists and general readers alike.The Long Depression: Marxism and the Global Crisis of Capitalism
By Michael Roberts. 2016
Setting out from an unapologetic Marxist perspective, The Long Depression argues that the global economy remains in the throes of…
a depression. Making the case that the profitability of capital is too low, and the debt built up before the Great Recession too high, leading radical economist Michael Roberts persuasively presents his case that this depression will persist until the profitability of capital is restored through yet another slump.The Dabbawala System: On-Time Delivery, Every Time
By Mona Sinha, Stefan Thomke. 2010
Describes the Mumbai-based Dabbawala organization, which achieves very high service performance (6 Sigma equivalent or better) with a low-cost and…
very simple operating system. The case explores all aspects of their system (mission, information management, material flows, human resource system, processes, etc.) and the challenges that the Dabbawala organization faces in a rapidly changing environment. An outside consultant proposes the introduction of new technologies and management systems, while the leading logistics companies (e.g., FedEx) come to Mumbai to learn about the Dabbawala system.A Framework for Ethical Reasoning
By Sandra J. Sucher. 2010
Amyris Biotechnologies: Commercializing Biofuel
By Gary P. Pisano, Alison Berkley Wagonfeld. 2010
In 2009, Amyris Biotechnologies was building a plant in Brazil that used synthetic biology to convert sugarcane into both renewable…
fuels and renewable chemicals. The Amyris' marketing team was investigating the commercial interest for both types of products, while the research and development team and the operations group were building processes that could accommodate both as well. CEO John Melo hoped to have commercial product available in 2011; however, he realized that pursuing both chemicals and fuels added even more complexity to a business that was already executing multiple development steps in parallel. The case looks at the various strategic and operational decisions facing Melo as he planned the company's optimal commercialization strategy.Personal Knowledge Management, Leadership Styles, and Organisational Performance
By Vissanu Zumitzavan, Jonathan Michie. 2015
This book presents unique management perspectives from Thailand's Healthcare Industry. It focuses on the areas of Personal Knowledge Management, Leadership…
Styles and Organisational Performance. The book highlights the various business challenges that organisations face in the context of globalisation, which itself has produced new opportunities and difficulties alike. In addition, it also elaborates on how even large organisations with strong histories can no longer compete unless they are willing to adapt to changing conditions. Demonstrating how transferring and encouraging knowledge within an organisation can generate approaches that promote its continuing success, the book mainly focuses on the perspective of the Resource Based View, a broadly recognised method for maintaining the competitive advantages of an organisation. It also stresses the importance of making the most use of organisational resources. The book offers a valuable reference work, not only for practitioners and academic researchers in the fields of Business & Management but also for students taking Leadership Management, Organisational Learning and Organisational Performance Appraisal courses, serving as a sourcebook for the principles of successful management.Plaza, the Logistics Park of Zaragoza
By Noel Watson, Santiago Kraiselburd. 2009
In the year 2000, the Government of the Autonomous Community of Arag n, Spain, made public a project for the…
development of a large-scale logistics park in the outskirts of the city of Zaragoza. With an area of nearly 13 square kilometers, PLAZA (an acronym for Zaragoza Logistics Platform) would be by far the largest logistics park either built or under development in all of Europe. This case illustrates the motivations behind such an undertaking, the reasoning used in deciding the feasibility of the location of the park, and also the advantages (and disadvantages) related to the project. The case provides sufficient data to prepare an analysis from the point of view of a potential customer, where the cost advantage or disadvantage of locating a facility in Zaragoza (with respect to Rotterdam, a preferred European location) can be quantified, and where the parameters can be changed to determine the main drivers behind such a decision, and how changes in these drivers can affect the customer's analysis. The results are meant to serve as input for PLAZA management to understand which types of customers to target, and how to address the issues that could hinder the park's projected growth.Cincinnati Children's Hospital Medical Center
By Amy C. Edmondson, Anita Tucker. 2009
The case describes an organization's use of the science of improvement to transform their process quality from below average to…
the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common methodology for making improvement and spreading these ideas in their work units.Brigham and Women's Hospital: Shapiro Cardiovascular Center
By Michael E. Porter, Robert S. Huckman, Jeremy L. Friese. 2008
Considers the situation facing Gary Gottlieb, president of Brigham and Women's Hospital (BWH), prior to the opening of BWH's integrated…
cardiovascular center. This case allows students to develop an appreciation of the strategic, financial, organizational, clinical, and physical aspects of integrating health care delivery around specific categories of disease. It provides an opportunity to evaluate BWH's approach to integration along all of these dimensions and to identify the nature of the tradeoffs that hospitals--specifically, academic medical centers--face as they attempt to create disease-specific models of integrated care. Finally, students have the opportunity to evaluate the degree to which integrated models of care can be developed within academic medical centers.Die Zukunft der Dienstleistungsökonomie
By Nora S. Stampfl. 2010
Auch wenn ihre Märkte nach wie vor rasant wachsen, die Dienstleistungsökonomie der modernen Wissensgesellschaft befindet sich im Umbruch. In dem…
Band wird die gesamte Dienstleistungslandschaft in den Blick genommen: Aus einem Verständnis der gegenwärtigen Situation heraus werden Entwicklungslinien in die Zukunft gezeichnet, Triebkräfte der Entwicklung beschrieben und die Grundzüge einer neuen Dienstleistungswelt dargestellt. Entwicklungstendenzen und Hintergründe des Wandels werden nachvollziehbar beschrieben und mit Beispielen illustriert.Humanitarian Logistics
By Alessandra Cozzolino. 2011
Humanitarian logistics has received increasing interest both from logistics academics and practitioners as a result of the dramatic increase in…
both natural and man-made disasters. The impact on affected populations can be all the more limited as much as the logistics operations in response to emergencies are effective and efficient. Collaboration with various relevant actors involving in the emergency resolution can help to reduce costs, increase speed, and improve the leanness/agility level in the humanitarian supply chain, and viceversa, poor coordination among them is cited as an explanation for performance gaps. As disasters become increasingly complex better collaboration not only with government agencies, military units, humanitarian organizations, but also through partnerships with private business becomes more and more important. However, such partnerships are not easy as organizations in the two sectors are extremely different. The main aim of this study is exploring more in depth the partnership between profit and non-profit in emergency relief operations, with a specific attention to the cross-learning potential for both the logistics service provider (profit) and the humanitarian organization (non-profit).Vitreon Corp.: The Hyalite Project
By Roy D. Shapiro. 2006
Considers decisions facing the leader of a manufacturing staff project team assigned to a plant where yields have deteriorated sharply.…
The process is complex: the plant organization is not cooperative, and there are deep disagreements about what is wrong and how to fix it. Provides an opportunity to analyze yields and productivity, as well as the organizational and personal challenges inherent in line-staff interaction.CNBC's David Faber takes an in-depth look at the causes and consequences of the recent financial collapse. And Then the…
Roof Caved In lays bare the truth of the credit crisis, whose defining emotion at every turn has been greed, and whose defining failure is the complicity of the U.S. government in letting that greed rule the day. Written by CNBC's David Faber, this book painstakingly details the truth of what really happened with compelling characters who offer their first-hand accounts of what they did and why they did it. Page by page, Faber explains the events of the previous seven years that planted the seeds for the worst economic crisis since the Great Depression. He begins in 2001, when the Federal Reserve embarked on an unprecedented effort to help the economy recover from the attacks of 9/11 by sending interest rates to all time lows. Faber also gives you an up-close look at where the crisis was incubated and unleashed upon the world-Wall Street-and introduces you to insiders from investment banks and mortgage lenders to ratings agencies, that unwittingly conspired to insure lending standards were abandoned in the head long rush for profits. Based on two years of research, this book provides deep background into the current credit crisis. Offers the insights of experienced professionals--from Alan Greenspan to prominent bankers and regulators--who were on the front lines. Created by David Faber, the face of morning business news on CNBC, and host of the network's award winning documentaries. From regulators who tried to stop this problem before it swung out of control to hedge fund managers who correctly foresaw the coming housing crash and profited from it, And Then the Roof Caved In shows you how the crisis we currently face came to be.Clinical Change at Intermountain Healthcare
By Richard Bohmer, Erika M. Ferlins. 2006
Provides a detailed description of the way in which several improvements and innovations in clinical care were arrived at. Describes…
individual insights, how these were evaluated and validated, and how they were translated into improved medical practices. The changes in medical care include improvements in primary care, intensive care, and inpatient ward care. Detailed descriptions of each innovation are provided, along with a description of the processes of innovation, generation, and capture. It relates closely to Intermountain (A), which describes the organizational structure Intermountain has put in place to support these processes.