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By Jacob Morgan, Marshall Goldsmith. 2017
Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has…
emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world's leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience Nine types of organizations that focus on employee experience And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.By Nick Chater. 2018
In a radical reinterpretation of how the mind works an eminent behavioral scientist reveals the illusion of mental depth…
Psychologists and neuroscientists struggle with how best to interpret human motivation and decision making The assumption is that below a mental surface of conscious awareness lies a deep and complex set of inner beliefs values and desires that govern our thoughts ideas and actions and that to know this depth is to know ourselves In this profoundly original book behavioral scientist Nick Chater contends just the opposite rather than being the plaything of unconscious currents the brain generates behaviors in the moment based entirely on our past experiences Engaging the reader with eye-opening experiments and visual examples the author first demolishes our intuitive sense of how our mind works then argues for a positive interpretation of the brain as a ceaseless and creative improviserBy Elizabeth D. Hutchison. 2008
Hutchison (social work, Virginia Commonwealth University) examines the life-course in nine age-grade periods, from infancy through young, late, and very…
late adulthood. This third edition features material that places the human life course in a global context, and incorporates insights from neuroscience throughout the chapters. Greater attention has been given to the role of fathers, and there is new material on the effects of gender, race, ethnicity, social class, sexual orientation, and disability on life course trajectories. Learning features include composite cases, key points and glossary terms, summaries of implications for social work practice, exercises, and discussion questions. The text was developed for advanced undergraduate and graduate courses on human behavior in the social environment, in departments of social work and psychology. Its companion volume is Dimensions of Human Behavior: Person and Environment. Annotation ©2007 Book News, Inc. , Portland, OR (booknews. com)By Amit K. Bhandari, Ashok Kundu. 2014
This book offers an in-depth analysis of borrowing and risk taking behavior of rural people, with the aim of designing…
effective financial products and service delivery in the rural market. Includes analysis of government schemes to promote rural development.By Tonya Bolden. 1998
The 10 African-American women in this book were not afraid to strive to be free, to be heard, to be…
given a chance at success. It was this gutsiness, this refusal to give up that led them to fulfill their dreams. Read the inspiring stories of writer Toni Morrison, former opera singer Leontyne Price, former astronaut Mae C. Jemison, Olympic gold-medalist Jackie Joyner-Kersee, pioneer Mary Fields, escaped slave Ellen Craft, teacher Charlotte Forten Grimke, journalist Ida B. Wells, and educator Mary McLeod Behune.By Wendy Jago. 2012
How to Manage Your Mammoth draws on a single coaching technique, bite sizing, to help you manage issues and tasks…
that you find difficult, overwhelming or impossible. You can use bite sizing to break down a difficult task or build up to a goal. Experienced psychotherapist and coach Wendy Jago draws on her work with business professionals worldwide in the banking and commercial sectors, to provide a user-friendly guide packed with short, snappy exercises to help even the worst procrastinators. How to Manage Your Mammoth will cover: * How you naturally approach problems. Do you hone in on the details/specifics straight away or do you think of a problem in its entirety rather than its parts? * How much energy and stamina do you have to draw on. What is your natural attention span? The book will show you how to work with your natural energy and attention levels and not against them.* How we unintentionally create mammoths and how we can avoid doing so. * What to do when other people in your life have a different way of managing tasks that conflicts with your style. How do you work together to get the job done?*How much can be achieved in very small chunks of time, known as twenty-minute miracles.By Jürgen Horsch. 2018
Kompakt und fundiert f hrt J rgen Horsch in die zentralen Inhalte der Kosten- und Erl srechnung…
ein Zugunsten einer verst ndlichen Vermittlung werden theoretische Ausf hrungen auf das notwendige Ma beschr nkt Anhand einer integrierten empirischen Untersuchung zeigt der Autor welche Methoden sich in der betrieblichen Praxis durchgesetzt haben Zahlreiche Fallbeispiele und bungsaufgaben vertiefen das erworbene Wissen Die 3 Auflage wurde berarbeitet und um weiteres Material f r Dozenten erg nzt das online zug nglich istBy Nancy R. Lee, Sameer Deshpande. 2013
This book, an adaptation of Nancy R. Lee and Philip Kotler's highly successful book Social Marketing: Influencing Behaviors for Good,…
4th Edition, is structured around the ten-step marketing planning process that trains and encourages those in positions responsible for influencing public behaviors to undertake a systematic and comprehensive approach to behaviour change rather than jumping to the stage of producing just ads or distributing condoms. The book will convince readers when employing social marketing, it takes more than this. The book illustrates the planning process, importance of research, and related concepts through numerous examples that are of high quality and diverse contexts. It is one of the first books to bring together excellent social marketing thoughts related to the Indian situation at one place. Through these discussions, the book proposes new ways to address old problems related to public health, injury prevention, environment protection, community harmony, and financial well-being. In a nutshell, if you want to learn how to fix India's problems, this book is for you.By Sandie McHugh. 2017
This book shines a light on the meaning of happiness and how public perceptions of it have changed over time.…
A question that has engaged philosophers from the days of Aristotle, happiness is a subject of growing academic interest, and its recent integration into government policy is provoking increased debate into its definition and nature. Sandie McHugh and her associates build on the work of social anthropologist Tom Harrison's 'Worktown' Mass Observation study from 1938, repeating the original study today. Together these accounts show how perceptions of happiness have changed over the years for the people of Bolton, UK, and reveal major difference between its definition then and now. This unique study is a useful tool in the understanding and study of happiness, offering invaluable insights for scholars and practitioners working in the fields of social psychology, positive psychology, health psychology and wellbeing.By Tom Davis. 2011
The story of a loving family coming to grips with its own fragilities, A Legacy of Madness relays the author's…
journey to uncover, and ultimately understand, the history of mental illness that led generations of his suburban American family to their demise.Dede Davis had worried, fussed, and obsessed for the last time: Her heart stopped beating in a fit of anxiety. In the wake of his mother's death, Tom Davis knew one thing: Helplessly self-absorbed and severely obsessive compulsive, Dede led a tormented life. She spent years bouncing around mental health facilities, nursing homes, and assisted-living facilities, but what really caused her death? A Legacy of Madness portrays Tom Davis's captivating discoveries of mental illness throughout generations of his family. Investigating his mother's history led to that of Davis's grandfather, a top administrator at one of the largest psychiatric hospitals in the country; his great-grandfather who died of self-inflicted gas asphyxiation during the Depression; and his great-great grandmother who, with her eldest son, completed suicide one tragic day. Ultimately, four generations of family members showed clear signs of depression, obsessive-compulsive disorder, and alcoholism--often mistreated illnesses that test one's ability to cope. Through this intimate memoir, we join Davis on a personal odyssey to ensure that he and his siblings, the fifth generation,--recover their family legacy by not only surviving their own mental health disorders but by getting the help they need to lead healthy, balanced lives. In the end, we witness Davis's powerful transition as he makes peace with the past and heals through forgiveness and compassion for his family--and himself. About the author Tom Davis is the Jersey Shore regional editor for Patch.com and an adjunct professor of journalism at Rutgers University. This is his first book. He lives in Metuchen, New Jersey.By Simone Claar. 2018
This book provides an innovative perspective on class dynamics in South Africa, focusing specifically on how different interests have shaped…
economic and trade policy. As an emerging market, South African political and economic actions are subject to the attention of international trade policy. Claar provides an in-depth class analysis of the contradictory negotiation processes that occurred between South Africa and the European Union on Economic-Partnership Agreements (EPA), examining the divergent roles played by the political and economic elite, and the working class. The author considers their relationships with the new global trade agenda, as well as their differing standpoints on the EPA.By Robert Jervis. 2017
Robert Jervis has been a pioneering leader in the study of the psychology of international politics for more than four…
decades. How Statesmen Think presents his most important ideas on the subject from across his career. This collection of revised and updated essays applies, elaborates, and modifies his pathbreaking work. The result is an indispensable book for students and scholars of international relations.How Statesmen Think demonstrates that expectations and political and psychological needs are the major drivers of perceptions in international politics, as well as in other arenas. Drawing on the increasing attention psychology is paying to emotions, the book discusses how emotional needs help structure beliefs. It also shows how decision-makers use multiple shortcuts to seek and process information when making foreign policy and national security judgments. For example, the desire to conserve cognitive resources can cause decision-makers to look at misleading indicators of military strength, and psychological pressures can lead them to run particularly high risks. The book also looks at how deterrent threats and counterpart promises often fail because they are misperceived.How Statesmen Think examines how these processes play out in many situations that arise in foreign and security policy, including the threat of inadvertent war, the development of domino beliefs, the formation and role of national identities, and conflicts between intelligence organizations and policymakers.By Jane Addams.
The classic memoir of one of the Progressive Era s most important reformers and social activists …
If it is natural to feed the hungry it is certainly natural to give pleasure to the young comfort to the aged and to minister to the deep-seated craving for social intercourse that all men feel In 1889 Jane Addams and her partner Ellen Starr opened the first settlement house in the United States On Chicago s West Side Hull House was devoted to the city s poor and forgotten from immigrants and unwed mothers to the elderly homeless and hungry Its charter proclaimed its mission to provide a center for higher civic and social life to institute and maintain educational and philanthropic enterprises and to investigate and improve the conditions in the industrial districts of Chicago In Twenty Years at Hull House Addams chronicles her revolutionary work from its conception in the Gilded Age through the dawn of the Progressive Era A cofounder of the American Civil Liberties Union and the first American woman to win the Nobel Peace Prize Addams devoted her life to realizing a more noble vision of democracy More than a personal memoir Twenty Years at Hull-House is a landmark document of social theory and political history This ebook has been professionally proofread to ensure accuracy and readability on all devicesBy Heidi Grant Halvorson. 2015
Have you ever felt you're not getting through to the person you're talking to, or not coming across the way…
you intend? You're not alone.That's the bad news. But there is something we can do about it. Heidi Grant Halvorson, social psychologist and bestselling author, explains why we're often misunderstood and how we can fix that.Most of us assume that other people see us as we see ourselves, and that they see us as we truly are. But neither is true. Our everyday interactions are colored by subtle biases that distort how others see us-and also shape our perceptions of them.You can learn to clarify the message you're sending once you understand the lenses that shape perception: Trust. Are you friend or foe? Power. How much influence do you have over me? Ego. Do you make me feel insecure?Based on decades of research in psychology and social science, Halvorson explains how these lenses affect our interactions-and how to manage them.Once you understand the science of perception, you'll communicate more clearly, send the messages you intend to send, and improve your personal relationships. You'll also become a fairer and more accurate judge of others. Halvorson even offers an evidence-based action plan for repairing a damaged reputation.This book is not about making a good impression, although it will certainly help you do that. It's about coming across as you intend. It's about the authenticity we all strive for.By Heidi Grant Halvorson. 2013
From the author of Succeed and Focus, a quick and easy guide to motivating anyone – including yourself. There is…
no one-size-fits-all way to get people motivated. Anyone who tells you that you should do X to get the most out of your employees, your students, or even yourself, isn’t telling you that – at best – X only works for some of the people, some of the time. In this short guide Heidi Grant Halvorson identifies the eight different types of underperformers and draws on research from her books Succeed and Focus to offer tailored strategies for lighting a fire under each one. Underperformers range from the truly achievement challenged to those who are actually performing at a high level but could perform even better if someone knew the right way to motivate them. Halvorson explains how we can understand each profile in terms of the mindset and motivational focus they bring to their work, in addition to the confidence with which they approach it. For each profile, each she lays out specific, evidence-based strategies for increasing effectiveness and engagement. Succinct and focused, this prescriptive guide will appeal to readers of What Successful People Do Before Breakfast and 9 Things Successful People Do Differently.By Wayne C. Chung. 2019
This book reveals how a generative design process capitalizes on understanding humans in context to deliver appropriate innovation A…
repertoire of design actions and output allows designers to work dynamically in order to create a cascade of new ideas and insights The Design Matrix a visual team tool provides a prescriptive and descriptive guide enabling a range of users to work through a problem and also reflect on past decisions Several case studies from prior industry collaborative projects show the complexities and tensions that can be tackled through the design process and matrix Case studies include design and engineering development and production of an 8 Tesla MRI biomedical projects medical devices and consumer products Other cases with Ford Motor Company and Cognizant Technologies illustrate how using a human-centered design process can shift the business paradigm for new products services systems and social innovations Each story shows different and distinct aspects that span classic design and engineering problem solving to generative contextual processes which lead to innovative solutions Describes a studio-based product development pedagogy so readers can understand through past examples how to operationalize their own design engineering and innovation processes Provides specific stories that showcase details of the project work the contextual insights and proposed solutions as a result of applying tangible visualizations collaborative work methods and framing and reframing of the problem Uses case studies to demonstrate how to use divergent and convergent design thinking and actions from multiple stages of the design process so this can lead to critical team integration and new contextual insightsBy Pam Muñoz Ryan. 2002
An introduction to the life of Marian Anderson, extraordinary singer and the first African American to perform with the Metropolitan…
Opera, whose life and career encouraged social change. Winner of the Sibert HonorBy Kate Figes. 2013
By the author known and respected for her acclaimed books on relationships.Most of us manage to be monogamous, most of…
the time, but who cannot imagine themselves committing the 'crime' of adultery? Does being 'faithful' mean the same to everyone? Why DO people have affairs?Using real life testimony alongside the most current research, Our Cheating Hearts looks at the big questions around love and commitment. It lifts taboos, asks the tough questions and shows how in our progressive time monogamy has become the new ideal.Some people manage monogamy. For the countless others that don't, Our Cheating Hearts opens the debate and provides the honest approach that's essential.By Bjørn Lomborg. 2004
Lomborg (statistics, U. of Aarhus) explores ten of the most serious challenges facing the world today: climate change, communicable diseases,…
conflicts and arms proliferation, access to education, financial instability, governance and corruption, malnutrition and hunger, migration, sanitation and access to clean water, and subsidies and trade barriers. He provides arguments and data for this set of problems and hopes to help in prioritizing responses. Each issue is introduced by an expert who defines the scale of the problem and describes the cost and benefits of a range of policy options. Two sets of alternative perspectives are included with the proposals, and eight economists rank the options and evaluate the the policy proposals. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)By Evan Davis. 2017
Low-level dishonesty is rife everywhere, in the form of exaggeration, selective use of facts, economy with the truth, careful drafting…
- from Trump and the Brexit debate to companies that tell us 'your call is important to us'. How did we get to a place where bullshit is not just rife but apparently so effective that it's become the communications strategy of our times? This brilliantly insightful book steps inside the panoply of deception employed in all walks of life and assesses how it has come to this. It sets out the surprising logic which explains why bullshit is both pervasive and persistent. Why are company annual reports often nonsense? Why should you not trust estate agents? And above all, why has political campaigning become the art of stretching the truth? Drawing on behavioural science, economics, psychology and of course his knowledge of the media, Evan ends by providing readers with a tool-kit to handle the kinds of deceptions we encounter every day, and charts a route through the muddy waters of the post-truth age.