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Plaza, the Logistics Park of Zaragoza
By Noel Watson, Santiago Kraiselburd. 2009
In the year 2000, the Government of the Autonomous Community of Arag n, Spain, made public a project for the…
development of a large-scale logistics park in the outskirts of the city of Zaragoza. With an area of nearly 13 square kilometers, PLAZA (an acronym for Zaragoza Logistics Platform) would be by far the largest logistics park either built or under development in all of Europe. This case illustrates the motivations behind such an undertaking, the reasoning used in deciding the feasibility of the location of the park, and also the advantages (and disadvantages) related to the project. The case provides sufficient data to prepare an analysis from the point of view of a potential customer, where the cost advantage or disadvantage of locating a facility in Zaragoza (with respect to Rotterdam, a preferred European location) can be quantified, and where the parameters can be changed to determine the main drivers behind such a decision, and how changes in these drivers can affect the customer's analysis. The results are meant to serve as input for PLAZA management to understand which types of customers to target, and how to address the issues that could hinder the park's projected growth.Cincinnati Children's Hospital Medical Center
By Amy C. Edmondson, Anita Tucker. 2009
The case describes an organization's use of the science of improvement to transform their process quality from below average to…
the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common methodology for making improvement and spreading these ideas in their work units.Brigham and Women's Hospital: Shapiro Cardiovascular Center
By Michael E. Porter, Robert S. Huckman, Jeremy L. Friese. 2008
Considers the situation facing Gary Gottlieb, president of Brigham and Women's Hospital (BWH), prior to the opening of BWH's integrated…
cardiovascular center. This case allows students to develop an appreciation of the strategic, financial, organizational, clinical, and physical aspects of integrating health care delivery around specific categories of disease. It provides an opportunity to evaluate BWH's approach to integration along all of these dimensions and to identify the nature of the tradeoffs that hospitals--specifically, academic medical centers--face as they attempt to create disease-specific models of integrated care. Finally, students have the opportunity to evaluate the degree to which integrated models of care can be developed within academic medical centers.Die Zukunft der Dienstleistungsökonomie
By Nora S. Stampfl. 2010
Auch wenn ihre Märkte nach wie vor rasant wachsen, die Dienstleistungsökonomie der modernen Wissensgesellschaft befindet sich im Umbruch. In dem…
Band wird die gesamte Dienstleistungslandschaft in den Blick genommen: Aus einem Verständnis der gegenwärtigen Situation heraus werden Entwicklungslinien in die Zukunft gezeichnet, Triebkräfte der Entwicklung beschrieben und die Grundzüge einer neuen Dienstleistungswelt dargestellt. Entwicklungstendenzen und Hintergründe des Wandels werden nachvollziehbar beschrieben und mit Beispielen illustriert.Humanitarian Logistics
By Alessandra Cozzolino. 2011
Humanitarian logistics has received increasing interest both from logistics academics and practitioners as a result of the dramatic increase in…
both natural and man-made disasters. The impact on affected populations can be all the more limited as much as the logistics operations in response to emergencies are effective and efficient. Collaboration with various relevant actors involving in the emergency resolution can help to reduce costs, increase speed, and improve the leanness/agility level in the humanitarian supply chain, and viceversa, poor coordination among them is cited as an explanation for performance gaps. As disasters become increasingly complex better collaboration not only with government agencies, military units, humanitarian organizations, but also through partnerships with private business becomes more and more important. However, such partnerships are not easy as organizations in the two sectors are extremely different. The main aim of this study is exploring more in depth the partnership between profit and non-profit in emergency relief operations, with a specific attention to the cross-learning potential for both the logistics service provider (profit) and the humanitarian organization (non-profit).Vitreon Corp.: The Hyalite Project
By Roy D. Shapiro. 2006
Considers decisions facing the leader of a manufacturing staff project team assigned to a plant where yields have deteriorated sharply.…
The process is complex: the plant organization is not cooperative, and there are deep disagreements about what is wrong and how to fix it. Provides an opportunity to analyze yields and productivity, as well as the organizational and personal challenges inherent in line-staff interaction.CNBC's David Faber takes an in-depth look at the causes and consequences of the recent financial collapse. And Then the…
Roof Caved In lays bare the truth of the credit crisis, whose defining emotion at every turn has been greed, and whose defining failure is the complicity of the U.S. government in letting that greed rule the day. Written by CNBC's David Faber, this book painstakingly details the truth of what really happened with compelling characters who offer their first-hand accounts of what they did and why they did it. Page by page, Faber explains the events of the previous seven years that planted the seeds for the worst economic crisis since the Great Depression. He begins in 2001, when the Federal Reserve embarked on an unprecedented effort to help the economy recover from the attacks of 9/11 by sending interest rates to all time lows. Faber also gives you an up-close look at where the crisis was incubated and unleashed upon the world-Wall Street-and introduces you to insiders from investment banks and mortgage lenders to ratings agencies, that unwittingly conspired to insure lending standards were abandoned in the head long rush for profits. Based on two years of research, this book provides deep background into the current credit crisis. Offers the insights of experienced professionals--from Alan Greenspan to prominent bankers and regulators--who were on the front lines. Created by David Faber, the face of morning business news on CNBC, and host of the network's award winning documentaries. From regulators who tried to stop this problem before it swung out of control to hedge fund managers who correctly foresaw the coming housing crash and profited from it, And Then the Roof Caved In shows you how the crisis we currently face came to be.Clinical Change at Intermountain Healthcare
By Richard Bohmer, Erika M. Ferlins. 2006
Provides a detailed description of the way in which several improvements and innovations in clinical care were arrived at. Describes…
individual insights, how these were evaluated and validated, and how they were translated into improved medical practices. The changes in medical care include improvements in primary care, intensive care, and inpatient ward care. Detailed descriptions of each innovation are provided, along with a description of the processes of innovation, generation, and capture. It relates closely to Intermountain (A), which describes the organizational structure Intermountain has put in place to support these processes.Standards for Enterprise Management Control
By Xianzhi Zhang. 2015
This book is mainly about facilitating the dissemination of management control, a field now finding application at a growing number…
of organizations, among commercial practitioners. It provides essential insights on management control as applied to Chinese enterprises and cross-border organizations. The book is divided into four parts. Part 1 provides the necessary background and framework for a discussion on enterprise management control standards, while Part 2 introduces a basic standard for enterprise management control. Part 3 introduces application guidelines for enterprise management control standards, and lastly Part 4 presents several case studies on the application of enterprise management control standards.Arrow Electronics--The Apollo Acquistion
By Stephen P. Kaufman. 2006
Having already made 10 acquisitions of competitors in the last decade, the CEO of Arrow is evaluating the acquisition of…
another small competitor to boost sales, become #1 in a niche market segment, and achieve economies of scale. He is struggling with whether the deal makes strategic sense given forecasts that this niche segment is declining, whether the price is too high given the competitor's lack of profitability, and how to integrate the company into Arrow to maximize its value if he does the deal. Provides information to permit valuing the acquisition and developing a post-merger integration strategy and plan.C.K. Coolidge, Inc. (Abridged)
By John S. Hammond. 2006
Coolidge (CKC), a chemical manufacturer, is being sued for patent infringement. The plaintiffs are the patent holder and its sole…
licensee, who is also a CKC competitor. An analyst at CKC has done a breakeven decision analysis from CKC's perspective, balancing going to court with settling out of court, but no analysis has been done for the plaintiffs.Financing the Business: Where's the Money?
By Richard Luecke. 2004
This chapter describes the financing requirements that businesses typically encounter in different phases of the business life cycle, from start-up…
to maturity. It also provides an overview of the sources they turn to in securing financing during those phases. Two types of business--lifestyle and entrepreneurial--illustrate the general course of financing from start-up through expansion.Organizing the Enterprise: Which Form Is Best for You?
By Richard Luecke. 2004
One key issue every entrepreneur must address when starting a new business is the legal form the enterprise will adopt.…
This chapter covers the various legal forms of organization available to U.S. businesses, the advantages and disadvantages of each, and determining which form is best for you.Finding and Evaluating the Opportunity: Is It Real and Large Enough?
By Richard Luecke. 2004
Entrepreneurial people are always generating ideas for potential businesses. But how can they sift through these ideas and recognize the…
few that represent true business opportunities? This chapter lists the five characteristics of a genuine opportunity, explores where to look for such opportunities, and defines the process of evaluating them--all essential steps to establishing profitable new ventures.Start and Run a Successful Beauty Salon: A Comprehensive Guide To Managing Or Acquiring Your Own Salon
By Bijan Yousef-Zadeh, Sally Medcalf. 2009
This book is a step-by-step guide to starting and running a successful beauty salon. It is aimed at the budding…
entrepreneur; a qualified beautician working for someone else who now wants to go it alone; or someone who is looking to change direction in their career. It draws on the experience of two people who have spent the last 25 years on the high street and in the field of beauty therapy. The beauty industry is growing rapidly. The face and skincare industry is already a multi billion pound industry. The desire to look good and younger has never been stronger. Men are increasingly joining in, with actors and footballers now promoting skincare ranges. In this book you will find everything you need to know, from starting up to managing your own profitable salon. It includes: - Training and gaining experience - Deciding what type of salon you want to run, and finding the right location - Planning the layout and decor - Buying equipment & products - What treatments to offer and what clientele to target - Managing staff and understanding employment legislation - Dealing with finance and accounts - Marketing and advertising your salonContents: Acknowledgements; Preface; 1. Starting out in the beauty industry; 2. The Salon; 3. Salon management; 4. Qualificaitons, training and skills; 5. Staff and employment; 6. Clients and treatments; 7. Selecting products, equipment and furniture; 8. Business management; 9. Finance, money and accounts; 10. Marketing, advertising and promotion; 11. Formula for success; Index.How to Manage Difficult People: Proven Strategies For Dealing With Challenging Behaviour At Work
By Alan Fairweather. 2014
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many…
people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any people we come into contact anywhere;- Identify and manage behaviours which can turn a person into a `problem?;Improve necessary listening and communication skills;- Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you?ll make your life a whole lot easier.Werner von Siemens and the Electric Telegraph
By Geoffrey G. Jones, Bjoern Von Siemens. 2010
This case describes the nineteenth century founding by Werner Siemens of the Siemens electrical business in Germany. Werner's dual role…
as inventor and entrepreneur is explored as he created one of the world's first multinational enterprises, whose growth initially rested on its pioneering role in the new telegraph industry. Werner sent his brothers to open businesses in Great Britain and Russia, and the case explores the advantages and disadvantages of family business as a form of organization, as well as the challenges growing it poses for such family firms.For Bumpier Times: An Indian Mother's Guide to 101 Pregnancy & Childcare Practices
By Lakshmy Ramanathan. 2015
In India the arrival of a child is not very different from a wedding It is a family…
event that every one looks forward to with great eagerness and enthusiasm Each family member also knows of an age-old custom or belief they know to have benefited expectant mothers and newborns But how does a first-time mother balance quirky community-based rituals alongside New Age scientific norms For Bumpier Times is an attempt to capture the complexities of being pregnant in our society and to arm you with information that enables you to make empowered decisions By recording 101 practices from across the country and by having them reviewed by an eminent panel of doctors and experts the book hopes to dismiss your doubts and fears trace the origin behind these myths and beliefs and keep up with the latest in childbirth and care to help you achieve that balance crucial to welcoming your little one into your culture and world Written in an easy-to-understand Q A format Ramanathan has managed to create an elaborate guide on pregnancy and childcare specific to Indian mothersChoosing your career, changing your job, and getting selected by the organization that's right for you are amongst the most…
important decisions of your life. You need detailed practical advice - on career choice; on what organizations look for in the people they recruit; and on tips and techniques to get you through the stages of their selection process. These include presenting a cv, undergoing interviews, taking assessment tests, negotiating salaries and working with head hunters. All are covered in this book. Organizations are increasingly using sophisticated selection techniques, so this book is important if you are not to lose out to someone less talented but better prepared.Smartix: Swinging for the Fences
By Noam Wasserman. 2008
Vivek Khuller has built Smartix by attracting classmates to co-found it with him, learning how to pitch it to top…
VC firms and potential strategic partners, and honing the concept and business model by testing it in smaller venues. Now, he is facing the implications of the choices he has made in each of these areas and has to decide how to manage those implications.