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The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need, and a Culture They Can Celebrate
By Jacob Morgan, Marshall Goldsmith. 2017
Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has…
emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world's leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience Nine types of organizations that focus on employee experience And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.Mind Is Flat: The Remarkable Shallowness of the Improvising Brain
By Nick Chater. 2018
In a radical reinterpretation of how the mind works an eminent behavioral scientist reveals the illusion of mental depth…
Psychologists and neuroscientists struggle with how best to interpret human motivation and decision making The assumption is that below a mental surface of conscious awareness lies a deep and complex set of inner beliefs values and desires that govern our thoughts ideas and actions and that to know this depth is to know ourselves In this profoundly original book behavioral scientist Nick Chater contends just the opposite rather than being the plaything of unconscious currents the brain generates behaviors in the moment based entirely on our past experiences Engaging the reader with eye-opening experiments and visual examples the author first demolishes our intuitive sense of how our mind works then argues for a positive interpretation of the brain as a ceaseless and creative improviserDimensions of Human Behavior: The Changing Life Course (3rd Edition)
By Elizabeth D. Hutchison. 2008
Hutchison (social work, Virginia Commonwealth University) examines the life-course in nine age-grade periods, from infancy through young, late, and very…
late adulthood. This third edition features material that places the human life course in a global context, and incorporates insights from neuroscience throughout the chapters. Greater attention has been given to the role of fathers, and there is new material on the effects of gender, race, ethnicity, social class, sexual orientation, and disability on life course trajectories. Learning features include composite cases, key points and glossary terms, summaries of implications for social work practice, exercises, and discussion questions. The text was developed for advanced undergraduate and graduate courses on human behavior in the social environment, in departments of social work and psychology. Its companion volume is Dimensions of Human Behavior: Person and Environment. Annotation ©2007 Book News, Inc. , Portland, OR (booknews. com)The U.S.A. Patriot Act of 2001: A Reference Handbook
By Howard Ball. 2004
This handbook provides brief biographies of the major players responsible for U.S. national security, and reprints portions of the USA…
Patriot Act, a 2001 report on foreign terrorist organizations, the Domestic Security Enhancements Act, and government memos. In the opening chapters, Ball, who has taught political science at several universities, examines the actions taken by the Bush administration to assess the unique threat posed by Islamic fundamentalists, identifies critics of the Patriot Act, and summarizes the response of the Bush administration to such criticism.Microfinance, Risk-taking Behaviour and Rural Livelihood
By Amit K. Bhandari, Ashok Kundu. 2014
This book offers an in-depth analysis of borrowing and risk taking behavior of rural people, with the aim of designing…
effective financial products and service delivery in the rural market. Includes analysis of government schemes to promote rural development.The Rhyme of History
By Margaret Macmillan. 2013
As the 100th anniversary of World War I approaches, historian Margaret MacMillan compares current global tensions--rising nationalism, globalization's economic pressures,…
sectarian strife, and the United States' fading role as the world's pre-eminent superpower--to the period preceding the Great War. In illuminating the years before 1914, MacMillan shows the many parallels between then and now, telling an urgent story for our time. THE BROOKINGS ESSAY: In the spirit of its commitment to high-quality, independent research, the Brookings Institution has commissioned works on major topics of public policy by distinguished authors, including Brookings scholars. The Brookings Essay is a multi-platform product aimed to engage readers in open dialogue and debate. The views expressed, however, are solely those of the author.How To Manage Your Mammoth: The Procrastinator's Guide to Getting Things Done
By Wendy Jago. 2012
How to Manage Your Mammoth draws on a single coaching technique, bite sizing, to help you manage issues and tasks…
that you find difficult, overwhelming or impossible. You can use bite sizing to break down a difficult task or build up to a goal. Experienced psychotherapist and coach Wendy Jago draws on her work with business professionals worldwide in the banking and commercial sectors, to provide a user-friendly guide packed with short, snappy exercises to help even the worst procrastinators. How to Manage Your Mammoth will cover: * How you naturally approach problems. Do you hone in on the details/specifics straight away or do you think of a problem in its entirety rather than its parts? * How much energy and stamina do you have to draw on. What is your natural attention span? The book will show you how to work with your natural energy and attention levels and not against them.* How we unintentionally create mammoths and how we can avoid doing so. * What to do when other people in your life have a different way of managing tasks that conflicts with your style. How do you work together to get the job done?*How much can be achieved in very small chunks of time, known as twenty-minute miracles.Kostenrechnung: Klassische und neue Methoden in der Unternehmenspraxis
By Jürgen Horsch. 2018
Kompakt und fundiert f hrt J rgen Horsch in die zentralen Inhalte der Kosten- und Erl srechnung…
ein Zugunsten einer verst ndlichen Vermittlung werden theoretische Ausf hrungen auf das notwendige Ma beschr nkt Anhand einer integrierten empirischen Untersuchung zeigt der Autor welche Methoden sich in der betrieblichen Praxis durchgesetzt haben Zahlreiche Fallbeispiele und bungsaufgaben vertiefen das erworbene Wissen Die 3 Auflage wurde berarbeitet und um weiteres Material f r Dozenten erg nzt das online zug nglich istThe Lost Art of Reading: Books and Resistance in a Troubled Time
By David L. Ulin. 2018
The new introduction and afterword bring fresh relevance to this insightful rumination on the act of reading--as a path to…
critical thinking, individual and political identity, civic engagement, and resistance.The former LA Times book critic expands his short book, rich in ideas, on the consequence of reading to include the considerations of fake news, siloed information, and the connections between critical thinking as the key component of engaged citizenship and resistance. Here is the case for reading as a political act in both public and private gestures, and for the ways it enlarges the world and our frames of reference, all the while keeping us engaged.Social Marketing in India
By Nancy R. Lee, Sameer Deshpande. 2013
This book, an adaptation of Nancy R. Lee and Philip Kotler's highly successful book Social Marketing: Influencing Behaviors for Good,…
4th Edition, is structured around the ten-step marketing planning process that trains and encourages those in positions responsible for influencing public behaviors to undertake a systematic and comprehensive approach to behaviour change rather than jumping to the stage of producing just ads or distributing condoms. The book will convince readers when employing social marketing, it takes more than this. The book illustrates the planning process, importance of research, and related concepts through numerous examples that are of high quality and diverse contexts. It is one of the first books to bring together excellent social marketing thoughts related to the Indian situation at one place. Through these discussions, the book proposes new ways to address old problems related to public health, injury prevention, environment protection, community harmony, and financial well-being. In a nutshell, if you want to learn how to fix India's problems, this book is for you.War, Denial and Nation-Building in Sri Lanka
By Rachel Seoighe. 2017
This book begins from a critical account of the final months of the Sri Lankan civil war, tracing themes of…
nationalism, discourse and conflict memory through this period of immense violence and into its aftermath. Using these themes to explore state crime, atrocity and its denial and representation, Seoighe offers an analysis of how stories of conflict are authored and constructed. This book examines the political discourse of the former Rajapaksa government, highlighting how fluency in international discourses of counter-terrorism, humanitarianism and the 'reconciliation' expected of states transitioning from conflict can be used to conceal and deny state violence. Drawing on extensive interviews with activists, academics, politicians, state representatives and international agency staff, and three months of observation in Sri Lanka in 2012, Seoighe demonstrates how the Rajapaksa government re-narrativised violence through orchestrated techniques of denial and mass ritual discourse. It drew on and perpetuated a heightened majoritarian Sinhala-Buddhist nationalism which consolidated power under Sinhalese political elites, generated minority grievances and, in turn, sustained the repression and dispossession of the Tamil community of the Northeast. A detailed and evocative study, this book will be of special interest to scholars of conflict studies, political violence and critical criminology.International Trade Policy and Class Dynamics in South Africa
By Simone Claar. 2018
This book provides an innovative perspective on class dynamics in South Africa, focusing specifically on how different interests have shaped…
economic and trade policy. As an emerging market, South African political and economic actions are subject to the attention of international trade policy. Claar provides an in-depth class analysis of the contradictory negotiation processes that occurred between South Africa and the European Union on Economic-Partnership Agreements (EPA), examining the divergent roles played by the political and economic elite, and the working class. The author considers their relationships with the new global trade agenda, as well as their differing standpoints on the EPA.How Statesmen Think: The Psychology of International Politics
By Robert Jervis. 2017
Robert Jervis has been a pioneering leader in the study of the psychology of international politics for more than four…
decades. How Statesmen Think presents his most important ideas on the subject from across his career. This collection of revised and updated essays applies, elaborates, and modifies his pathbreaking work. The result is an indispensable book for students and scholars of international relations.How Statesmen Think demonstrates that expectations and political and psychological needs are the major drivers of perceptions in international politics, as well as in other arenas. Drawing on the increasing attention psychology is paying to emotions, the book discusses how emotional needs help structure beliefs. It also shows how decision-makers use multiple shortcuts to seek and process information when making foreign policy and national security judgments. For example, the desire to conserve cognitive resources can cause decision-makers to look at misleading indicators of military strength, and psychological pressures can lead them to run particularly high risks. The book also looks at how deterrent threats and counterpart promises often fail because they are misperceived.How Statesmen Think examines how these processes play out in many situations that arise in foreign and security policy, including the threat of inadvertent war, the development of domino beliefs, the formation and role of national identities, and conflicts between intelligence organizations and policymakers.Debating Immigration
By Carol Swain. 2018
Debating Immigration presents twenty-one original and updated essays, written by some of the world's leading experts and pre-eminent scholars that…
explore the nuances of contemporary immigration in the United States and Europe. This volume is organized around the following themes: economics, demographics and race, law and policy, philosophy and religion, and European politics. Its topics include comprehensive immigration reform, the limits of executive power, illegal immigration, human smuggling, civil rights and employment discrimination, economic growth and unemployment, and social justice and religion. A timely second edition, Debating Immigration is an effort to bring together divergent voices to discuss various aspects of immigration often neglected or buried in discussions.Letters to Palestine
By Vijay Prashad. 2015
Operation Protective Edge, Israel's seven-week bombing campaign and ground invasion of Gaza in the summer of 2014, resulted in half…
a million displaced Gazans, tens of thousands of destroyed homes, and more than 2,000 deaths--and, yet, it was only the latest in a long series of assaults endured by Palestinians isolated in Gaza. But, following the conflict, polls revealed a startling fact: for the first time, a majority of Americans under thirty found Israel's actions unjustified. Jon Stewart aired a blistering attack on Israeli violence, and a video of a UN spokesperson weeping as he was interviewed in Gaza went viral, appearing on Vanity Fair and Buzzfeed, among other sites. This book traces this swelling American recognition of Palestinian suffering, struggle, and hope, in writing that is personal, lyrical, anguished, and inspiring. Some of the leading writers of our time, such as Junot Díaz and Teju Cole, poets and essayists, novelists and scholars, Palestinian American activists like Huwaida Arraf, Noura Erakat, and Remi Kanazi, give voice to feelings of empathy and solidarity--as well as anger at US support for Israeli policy--in intimate letters, beautiful essays, and furious poems. This is a landmark work of controversial, committed literary writing.From the Trade Paperback edition.The Political Rhetoric and Oratory of Margaret Thatcher
By Peter Dorey, Andrew S. Crines, Timothy Heppell. 2016
This book examines the political oratory, rhetoric and persona of Margaret Thatcher as a means of understanding her justifications for…
'Thatcherism'. The main arenas for consideration are set piece speeches to conference, media engagements, and Parliamentary orations. Thatcher's rhetorical style is analysed through the lens of the Aristotelian modes of persuasion (ethos, pathos, logos). Furthermore, the classical methods of oratorical engagement (deliberative, epidictic, judicial) are employed to consider her style of delivery. The authors place her styles of communication into their respective political contexts over a series of noteworthy issues, such as industrial relations, foreign policy, economic reform, and party management. By doing so, this distinctive book shines new light on Thatcher and her political career.No One Understands You and What to Do About It
By Heidi Grant Halvorson. 2015
Have you ever felt you're not getting through to the person you're talking to, or not coming across the way…
you intend? You're not alone.That's the bad news. But there is something we can do about it. Heidi Grant Halvorson, social psychologist and bestselling author, explains why we're often misunderstood and how we can fix that.Most of us assume that other people see us as we see ourselves, and that they see us as we truly are. But neither is true. Our everyday interactions are colored by subtle biases that distort how others see us-and also shape our perceptions of them.You can learn to clarify the message you're sending once you understand the lenses that shape perception: Trust. Are you friend or foe? Power. How much influence do you have over me? Ego. Do you make me feel insecure?Based on decades of research in psychology and social science, Halvorson explains how these lenses affect our interactions-and how to manage them.Once you understand the science of perception, you'll communicate more clearly, send the messages you intend to send, and improve your personal relationships. You'll also become a fairer and more accurate judge of others. Halvorson even offers an evidence-based action plan for repairing a damaged reputation.This book is not about making a good impression, although it will certainly help you do that. It's about coming across as you intend. It's about the authenticity we all strive for.The 8 Motivational Challenges
By Heidi Grant Halvorson. 2013
From the author of Succeed and Focus, a quick and easy guide to motivating anyone – including yourself. There is…
no one-size-fits-all way to get people motivated. Anyone who tells you that you should do X to get the most out of your employees, your students, or even yourself, isn’t telling you that – at best – X only works for some of the people, some of the time. In this short guide Heidi Grant Halvorson identifies the eight different types of underperformers and draws on research from her books Succeed and Focus to offer tailored strategies for lighting a fire under each one. Underperformers range from the truly achievement challenged to those who are actually performing at a high level but could perform even better if someone knew the right way to motivate them. Halvorson explains how we can understand each profile in terms of the mindset and motivational focus they bring to their work, in addition to the confidence with which they approach it. For each profile, each she lays out specific, evidence-based strategies for increasing effectiveness and engagement. Succinct and focused, this prescriptive guide will appeal to readers of What Successful People Do Before Breakfast and 9 Things Successful People Do Differently.The Praxis of Product Design in Collaboration with Engineering
By Wayne C. Chung. 2019
This book reveals how a generative design process capitalizes on understanding humans in context to deliver appropriate innovation A…
repertoire of design actions and output allows designers to work dynamically in order to create a cascade of new ideas and insights The Design Matrix a visual team tool provides a prescriptive and descriptive guide enabling a range of users to work through a problem and also reflect on past decisions Several case studies from prior industry collaborative projects show the complexities and tensions that can be tackled through the design process and matrix Case studies include design and engineering development and production of an 8 Tesla MRI biomedical projects medical devices and consumer products Other cases with Ford Motor Company and Cognizant Technologies illustrate how using a human-centered design process can shift the business paradigm for new products services systems and social innovations Each story shows different and distinct aspects that span classic design and engineering problem solving to generative contextual processes which lead to innovative solutions Describes a studio-based product development pedagogy so readers can understand through past examples how to operationalize their own design engineering and innovation processes Provides specific stories that showcase details of the project work the contextual insights and proposed solutions as a result of applying tangible visualizations collaborative work methods and framing and reframing of the problem Uses case studies to demonstrate how to use divergent and convergent design thinking and actions from multiple stages of the design process so this can lead to critical team integration and new contextual insightsThe Six-Shooter State: Public and Private Violence in American Politics
By Jonathan Obert. 2018
American violence is schizophrenic On the one hand many Americans support the creation of a powerful bureaucracy of…
coercion made up of police and military forces in order to provide public security At the same time many of those citizens also demand the private right to protect their own families home and property This book diagnoses this schizophrenia as a product of a distinctive institutional history in which private forms of violence - vigilantes private detectives mercenary gunfighters - emerged in concert with the creation of new public and state forms of violence such as police departments or the National Guard This dual public and private face of American violence resulted from the upending of a tradition of republican governance in which public security had been indistinguishable from private effort by the nineteenth-century social transformations of the Civil War and the Market Revolution